Lead Event Barista

Company Overview:
Nightowl Coffee is a Dallas-based event company specializing in coffee catering and mobile espresso bar services for large expos, corporate events, and weddings. We aim to create memorable experiences for our clients by offering impeccable hospitality and a wide range coffee catering services.

Position Overview:
We are seeking an experienced Operations Manager to oversee the operational activities of our coffee catering company. The Operations Manager will play a pivotal role in ensuring the smooth execution of all operational processes, managing inventory, coordinating logistics, and optimizing efficiency across all departments.

Responsibilities:

Operational Management:
· Reports directly to CEO, overseeing all operations; works closely with the sales staff to ensure jobs are properly staffed, scheduled, and executed in accordance to event orders (BEOs).
· Develops and implements operational strategies to optimize workflow efficiency and maximize productivity; ensures standard operating procedures are in place.
· Oversees day-to-day operational activities, ensuring seamless coordination between departments including sales, warehouse, delivery, and customer service.
· Monitors and analyzes operational performance metrics, identify areas for improvement, and implement solutions to enhance operational effectiveness.
· Manages operations budget and responsible for job cost reporting.
· Gains mastery in all things coffee catering, including but not limited to company organization, inventory, equipment, setup, strike, customer experience.

Logistics, Warehouse & Purchasing
· Manages the warehouse production of all inflowing and outflowing events.
· Coordinate logistics for equipment delivery, pick-up, and transportation to and from event venues.
· Schedules and assigns delivery routes to optimize efficiency and ensure timely delivery and pick-up of rental items.
· Collaborates with team to streamline storage, organization, and retrieval processes.
· Manages inventory levels and ensure accurate tracking of rental equipment, supplies, materials, and pars.

Quality Assurance:
· Ensure all rental equipment is properly inspected, cleaned, and maintained to meet quality standards before and after each event.
· Upkeeps, repairs, paints, and/or fixes all equipment and company assets, including but not limited to rentable bar cart inventory, coffee equipment, etc.
· Implements quality control procedures to uphold the company's reputation for providing high-quality rental products and services.

Team Leadership and Staffing:

· Manages a team of 5-7 employees including but not limited to Operations Coordinator, Event Leads, Production Manager, and Community Manager
· Scheduling Event Staff and Installation Crews.
· Provides leadership and guidance to operational staff, fostering a culture of teamwork, accountability, and continuous improvement.
· Conducts regular performance evaluations, provide feedback, and identify training needs to support staff development and career growth.

Qualifications:

· Problem solver, doer, motivated by developing systems, processes, and efficiency.
· Proven experience in operations management, preferably in the event industry or related field.
· Strong leadership skills with the ability to effectively manage and motivate teams.
· Excellent organizational, problem-solving, and decision-making abilities.
· Proficient in Microsoft Excel and fast adopter of new technology, software, and apps.
· Exceptional communication and interpersonal skills.
· Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Addison, TX: Relocate before starting work (Required)

Work Location: On the road