Lead Barista - Jo's Coffee - Symphony Square

About our Company:

Jo’s has a reputation for building memorable experiences that offer more than just a great cup of coffee. Passion for design, tireless attention to detail, and a commitment to creating authentic culture have earned Jo's a unique place in the hearts and minds of those who visit us (especially the dogs, the dogs are always welcome). We do our best to keep Austin running in more ways than just sustenance—every event, snack, and drink is created for the communities in which we exist. We believe above all else in creating an awareness of and connection to a sense of place in all that we do.

Jo’s is proud to be a part of Bunkhouse, a hospitality company that believes in inspired design, connection to place, and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including: Hotel San José, Hotel Saint Cecilia, Austin Motel, Hotel Magdalena, Carpenter Hotel, and Fair Market in Austin; Hotel Havana and Ocho in San Antonio; Hotel Genevieve in Louisville, KY ; The Phoenix Hotel in San Francisco, California; Hotel San Cristóbal in Baja, Mexico.

We're looking for:

A Jo’s Lead Barista will exceed the expectations of all customers in a multitude of tasks that include (but are not limited to) maintaining superior quality standards regarding food and drink production, preparation, sanitation, safety and expediency of lines.

The person having this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of Bunkhouse policies. The person in this position is expected to greet all customers and guests in close proximity and make each feel important by providing a genuine welcome. A Jo’s Lead Barista must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

Knowledge, Skills, and Abilities:

• High School diploma or general education degree (GED). College Degree preferred
• Two (2) years related experience in coffee shops or service industry
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to speak effectively before groups of co-workers and sister property staff
• Ability to create documents in Excel and Word
• Ability to understand other computer programs (i.e. Point of Sales systems)
• Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals.

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Train and supervise workers in food preparation, service, sanitation, and safety procedures
• Resolve customer complaints regarding coffee shop operations
• Maintain knowledge of Point of Sale (POS) systems
• Assist Manager with delegating Barista duties and responsibilities in accordance with work requirements
• Perform barista and cashier duties as needed
• Display and sale of Jo’s merchandise
• Works with GM to analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Assist Manager in establishing cost improvement objectives and implement action plans
• Assist Manager with orders; maintain vendor familiarity; maintain price updates in POS
• Assist Manager with implementation of inventory standards and procedures to consistently conduct an accurate inventory
• Responsible for opening and closing procedures when necessary
• Compile and balance cash receipts at the end of the day or shift
• Assist Manager in Daily Sales and DataPlus reporting
• Assist Manager with testing and education of staff in all FOH/BOH menu and procedures
• Assist Manager with planning, promotion, and execution of Jo’s specific events
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Ensure open lines of communication with staff, all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the restaurant are met
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property and notify Manager of necessary repairs or updates
• Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

Preferred