Job title: Laundry Attendant
Reports to: Housekeeping Supervisor
Job purpose
To ensure that all housekeeping and food and beverage linens are processed in a timely manner and in accordance with hotel and brand standards.
Responsibilities
- Sort and place soiled linen in proper bins.
- Examine laundered items thoroughly for stains, tears, etc.
- Re-wash or discard heavily soiled or stained items making sure to list all items being discard for management and accounting purposes.
- Neatly fold, arrange and stock all clean linen for distribution.
- Assist with monthly linen inventory as requested.
- Notify housekeeping management of any supplies needed or damage to equipment.
- Ensure laundry area is free of safety hazards and that all duties are performed in a safe and efficient manner.
- Ability to maintain productivity standards at all times.
- Thorough knowledge of laundry equipment, its proper use and chemical.
- Ensure that all linen, as per company policy, is properly put through the ironer.
Guest Relations
- Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
- Is readily available and approachable to all guests.
- Interact with guests on a frequent basis to obtain feedback about their experience.
- Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
Team Interaction
- Encourage and build mutual respect and cooperation among team members.
- Communicate effectively with all property team members.
- Respond in a timely manner to all members of the Management Team.
- Be professional and courteous towards team members at all times.
Company/Brand Policies & Procedures
- Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
- Adhere to safety policies and procedures to ensure a safe working environment for all team members.
Qualifications
- Prior laundry experience preferred.
- Ability to stand and walk for long periods of time.
- Ability to push, pull, lift up to 50 pounds.
- Ability to clearly communicate in basic English.
- Able to professionally handle guest complaints.
- Able to work effectively and efficiently with all departments.
- Willing to work flexible hours to include weekends, holidays and late nights.
- Maintain a professional appearance at all times.
- Able to multitask and work in a fast paced environment.
- MUST have a passion for providing “excellent” customer service experience.
*And any other job function deemed appropriate by management*
Job Type: Part-time
Pay: $11.00 - $12.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Ability to Relocate:
- Greenville, NC 27834: Relocate before starting work (Required)
Work Location: In person