Address
Form of work
SalarySummary
Inspects, washes, folds, and stores all laundered supplies for guest rooms and Food & Beverage outlets. Adheres to specific Brand Standards as instructed.
Job Duties
- Separates linen according to classification, fabric and color
- Counts all soiled linen and records the totals
- Operates washers and dryers as per established procedures
- Loads and unloads washers and dryers
- Sorts out stained linen for soaking and re-washing
- Folds, stacks, hangs and stores all laundered linen
- Separates, counts and records damaged linen and places it in designated area
- Records discarded linen in discard file
- Cleans dryer filters as scheduled
- Reports equipment malfunctions promptly to the supervisor
- Keeps supplies and storage area orderly at all times
- Cleans all equipment and work area daily.
- Maintains par stock of laundry and cleaning supplies. Informs supervisor of supplies needed
- Assists with monthly inventories
- Prepares stationery and laundry bags for guest rooms
- Processes and wraps glasses, if needed
- Reports any hazardous conditions or malfunctions of equipment to management
- Answers telephone and relays messages
- Turns in lost and found items
- Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador’ who:
- Maintains a professional image, including appearance, verbiage, and body language, at all times.
- Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
- Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
- Fosters teamwork by offering assistance to others, as needed.
- Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
- Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
- Recommends other Baywood properties to our guests, when appropriate.
- Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’
Skills/Qualifications
Educational/Vocational Preparation:
- Some high school education (grade 9) preferred
Experience:
- Previous hotel laundry experience preferred; however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for food service experience
Additional Skills:
- Ability to learn and maintain franchise standards and procedures
- Ability to follow schedule and ability to perform physical labor
- Ability to read and understand chemical labels, and Safety Data Sheets, Instructions
- Must have ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
- Must have ability to positively communicate with guests and co-workers.
- Must have ability to work within scheduling guidelines.
Physical Demands:
- Walking and Standing: Frequently (for entire shift).
Must be able to carry 40 lbs. up to 25 feet. - Walking and Standing: 100%
- Must be able to carry 40 lbs. up to 25 feet.
- Lifting, Push/Pull: 95%
- Ability to lift up to 25 lbs. regularly.
- Must be able to lift 40 lbs. to the waist, chest, and above the head.
- Ability to push laundry cart (up to 100 lbs) regularly.
- Sitting: none
- Bending, Stooping, Reaching: 95% (throughout the entire shift).
- Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
- Driving: none
- Traveling: none
Environmental Conditions:
- Inside: Protection from weather conditions, but not necessarily from temperature changes.
- Outside: Rarely exposed to weather conditions
