La/Lb Port Dispatcher (Day Shift, Must Have Experience)

Position Summary

This position report to the Dispatch Supervisor and coordinates deliveries and pick-ups according to customer requirements while ensuring compliance to DOT regulations and established internal policies and guidelines.

Essential Responsibilities

• Route, check-in, and dispatch drivers for deliveries and pick-ups
• Prioritize time sensitive cargo
• Notify drivers of deliveries and pick-up assignments
• Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
• Communicate status updates as needed to/from operations team
• Ensure efficient turnaround time for loads to minimalize driver down time and increase productivity.
• Reduce/eliminate cost exposure due to reduce dentition, storage and per diem charges.
• Assist drivers troubleshoot when necessary.
• Ensure drivers have collected all appropriate documentation and signatures related to deliveries and pick-ups.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
• Other duties as assigned

Key Performance Indicators:

• Total Shipment
• Shipment Delivered
• Shipment Cancelled
• Ontime Delivery
• Average Number of Moves per Driver
• # of Dry Runs
• Total # of drivers available vs # of drivers calling off
• Empty Container
• Missed Appointment

Minimum Experience and Qualifications

• One (1) year experience in dispatch
• One (1) year of experience of transportation
• Bi-Lingual a plus
• Strong organizational skills
• Strong team building and interpersonal skills
• Proficient with Microsoft Office suite including Word, Excel, PowerPoint and Outlook
• Ability to work on several projects simultaneously
• Ability to work well under pressure and adapt to changing information quickly
• Ability to keep tight deadlines

Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Well groomed and able to maintain a professional appearance

Equipment:

• Computer and other office equipment

Work Environment:

• Normal Office Environment
• Willing to work after hours when needed

Physical Efforts:

• Generally not required, or up to 10 pounds occasionally, 0 pound frequently.
• Ability to sit for long periods of time frequently, stand/walk for long periods of time occasionally