Lake Oswego - Store Lead!

Blue Star Donuts is looking for an experienced leader to join our Retail team! We create delicious & unforgettable mouth watering moments Every. Single. Day.
Job-Type: Full-Time
Pay: $18.45/hr +tips
Location: Lake Oswego

About Us: Blue Star Donuts is a woman-owned gourmet donut shop, founded in Portland in 2012! Our Portland community embraced our quirkiness with open arms and we haven’t slowed down since.
Our donuts are a direct reflection of our Values, and that is something we treasure deeply. We stand behind our Culture & believe in spreading happiness, one donut at a time!

Our Values:

• Donut Party Everyday
• Own it
• No Drama
• Unique Passion for Quality
• Together We’re Better
• Stellar Hospitality

Position Details:
The responsibilities of a Retail Store Lead include, but is not limited to, the following:

• Uphold all Blue Star hospitality, customer service, and cleanliness standards, ensuring staff are practicing these standards consistently, reinforcing procedures when standards are not being met
• Available to answer staff questions regarding department policies/procedures, company policies/procedures, and company platforms, as needed
• Administer new employee 30 & 60 day performance check-ins, as well as regular staff check-ins, at designated location, communicating any staff issues around performance to Retail Management Team
• Participate in weekly check-ins with Retail Management Team to discuss any department updates and store issues, communicating any relevant company policies, procedures, and department updates to staff at designated store
• As directed by Retail Management Team, perform ongoing training for relevant staff of designated location, following Blue Star Training programs
• Motivate staff to ensure all tasks on daily, weekly, and monthly store blueprints are being completed to prepare designated store for regular Store Audits
• Maintain inventory levels at designated store, ordering additional supplies and swag as needed
• Handle overall maintenance of designated store; includes, but is not limited to, troubleshooting any tech-related issues, handling in-store customer complaints, coordinating/facilitating store meetings, etc.
• Be the first point of contact for call outs at designated store, & assist with finding coverage; includes working the shift, when possible
• Ensure staff are properly utilizing company procedures for submitting tip logs, requesting time-off requests, making availability changes, etc.

Our ideal candidate:

• Possesses a positive & enthusiastic personality with a strong desire to learn
• Has a self-starter mentality, and is able to work independently, without direct supervision,
• Demonstrates effective communication, and critical thinking skills
• Engages with all company communication & resource platforms
• Has exceptional, and engaging communication skills
• Demonstrates strong time management skills with multitasking capabilities
• Represents the company professionally while on & off their shift
• Possesses exceptional attendance, and is highly reliable
• Works well under pressure and can handle high volume effectively

Qualifications:

• A love for donuts!!
• An excellent fit with all Blue Star Core Values
• Current Oregon Food Handlers card
• Current OLCC Server Permit
• Working cell phone & laptop
• Accuracy in cash handling & POS transactions
• Reliable and exceptional attendance
• Flexible availability to work all hours of operations, including working some weekends and events
• Ability to complete projects in a timely manner, and keep team members notified of progress
• Reliable transportation & ability to work at all locations (except PDX Airport), as needed
• Ability to lift up to 20lbs & stand for long periods of time
• 1-3 years of customer service experience, or equivalent
• 2+ years leadership experience or equivalent
• Preferred: Experience utilizing Google Workspace, Slack, and Paycom

We offer:

• A diverse & inclusive culture that values all employees
• A supportive atmosphere that cultivates lifelong connections
• A safe work environment committed to adhering with Oregon Health Departments, OSHA, & CDC regulations
• Training & Growth Opportunities
• Benefits, including: Health & Dental insurance, EAP Resources, 401k matching, PTO/Sick Time, Voting PTO, Referral Bonus, Annual Bonus, Supplemental Insurance, Raffles & Contests, and much more!

If you're interested in joining our team, please apply with your Resume!
Job-Type: Full-Time
Pay: $18.00- $22.75 +tips! (Tips average $5-$6/hr)