Lab Quality Control Coordinator

Primary Responsibilities

1. Develops, implements and maintains Laboratory Quality Control (Q.C.), Quality Management (Q.M.), and Performance Improvement (P.I.) policies and procedures (P&Ps).
2. Monitors and maintains ongoing regulatory compliance with CLIA, CAP, TDH and OSHA for all aspects of Laboratory department.
3. Ensures Laboratory department stays current with latest regulatory agencies requirements, and revises Laboratory P&Ps as needed.
4. Effectively communicates any changes to Laboratory P&Ps with Laboratory personnel, and conducts proper training and competency assessment.
5. Prepares and ensures readiness to regulatory agencies inspections, and internal inspections.
6. Reviews and monitors Quality Control shifts and trends and takes appropriate actions when necessary.
7. Manages document control, Vendor notifications and Recalls.
8. Ensures equipment and instruments are maintained and calibrated properly including annual PMs.
9. Assists Laboratory Supervisor in monitoring all phases of External Proficiency Testing.
10. Assists Laboratory Supervisor in handling procedural and technical Laboratory problems immediately by analyzing the root cause of the problems, and incorporating procedural changes to prevent the problems from occurring again.
11. Delivers superior customer service.
12. Develops a working relationship with physicians, all Clinic personnel, and managers to ensure overall Clinic standards are met and good customer relations maintained.
13. Communicates discrepancies or questions to the appropriate personnel to be resolved.
14. Utilizes the Laboratory Information System to enter test orders, report results, look up results, verify specimen receipt time and date, and check pending tests.
15. Performs laboratory-related duties including Lab Assistant duties.
16. Performs waived, moderately complex, and highly complex medical laboratory tests and examinations.
17. Provides direct supervision of all high complexity testing in his/her assigned department(s).
18. Maintains detailed records of tests, Quality Control, calibration, and maintenance performed.
19. Reports results to appropriate personnel.
20. Sets up equipment and instruments required for laboratory testing.
21. Operates manual and automatic laboratory equipment and instruments to make qualitative and quantitative analyses of specimens.
22. Calibrates and performs routine maintenance on laboratory equipment and instruments.
23. Prepares chemicals, reagents, and solutions required for laboratory testing.
24. Prepares slides for microscopic analysis.
25. Answers incoming phone calls promptly and professionally.
26. Provides training to students, new employees, and fellow employees.
27. Performs various clerical duties.
28. Ensures cleanliness of his/her assigned department(s).
29. Keeps records of the training and competency of all Laboratory staff.
30. Adheres to scheduled work hours as assigned. Accept changes to work schedule when staffing and workload requires.
31. Adheres to all Clinic policies and procedures, including incident reporting, Safety, Compliance, and the Code of Conduct.

Other Duties / Responsibilities

1. Participates in Annual Clinic Safety, Compliance, and Code of Conduct Training.
2. Attends training for the equipment and instruments in his/her assigned department as needed.
3. Troubleshoots his/her assigned department's equipment and instruments as needed and documents appropriately.
4. Conducts monthly audits of lab sections to ensure continuous compliance with regulatory agency requirements (CLIA, CAP, TDH, and OSHA).
5. Performs other related duties incidental to the work described herein.

BACKGROUND REQUIREMENTS:

Education:       Bachelor’s Degree in Natural Sciences or equivalent required.

Experience:      3+ years full-time experience in a clinical laboratory setting required.

Certification:    MLS (ASCP), SC (ASCP) or equivalent required.

Knowledge and Skills:

1. Must be able to read, write, and understand the English language.
2. Must be able to speak the English language in an understandable manner.
3. Must be able to train in and perform new tasks competently.
4. Must be able to handle multiple tasks at once.
5. Must be able to read, comprehend, and adhere to procedures and policies.
6. Must be able to work well with others and be cooperative.
7. Must be able to adapt to change.
8. Must positively receive direction from peers, supervisor, and manager.
9. Must be able to maintain effective working relationships with other employees.
10. Must demonstrate good judgement and decision-making abilities in all aspects of his/her performance.
11. Must communicate in a professional and courteous manner with physicians, patients, nurses, visitors, and other medical personnel when obtaining information, answering questions, or providing information.
12. Must possess basic knowledge of medical terminology.
13. Experience involving customer service in a medical setting preferred.
14. Working knowledge of Laboratory Information Systems preferred.
15. Basic knowledge of laboratory safety and infection control practices preferred.