Lab Coordinator

Title: Lab Support Coordinator
Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type

• Pay rate: $31.46/hr
• Job Location: Bothell, WA
• Schedule: M-F, 8am – 5pm
• Job#: bh

Summary:
We are looking for a highly motivated Lab Coordinator to provide critical lab support as part of a dynamic MSP (managed service provider) lab service team. The role’s purpose is to provide a coordinated service to research groups as part of the Scientific Services General Lab Support team. The goal is to enable smooth facilitation and effective function of the working environment by providing a single point of contact to ensure the smooth running of the laboratory environment. The Area Lab Support Coordinator 1 will typically lead the coordination of services for a designated building or location.
Key Responsibilities

• Enhance the Customer Experience
• To be the first line of support for infrastructure, engineering, purchasing, IT and other service providers; reporting of faults and ensuring these are closed out in a timely fashion, i.e. to act as a single point of contact and help ensure minimal disruption.
• Act as the backup for gas management staff: assisting with all gas exchanges, installations, and performing all duties while gas manager is absent

• Oversee all stock items in and near the labs including but not limited to: glassware, lab coats, PPE, consumables.
• In charge of managing the building’s lab coat requirements including assessing inventory levels, supplying name tags, and working with line manager to escalate any issues or changes with the vendor.
• Meet regularly with laboratory service providers to ensure open lines of communication.
• Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
• To be point of contact for equipment maintenance in liaison with Asset Management team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.
• To help coordinate and oversee lab stocks in liaison with site stores
• To help coordinate the working environment with lab staff and MSP staff e.g. lab space, availability of PPE, and removal of redundant equipment, etc.
• The Lab Support Coordination team will be required to provide on-call support 8am-5pm, Mon-Fri for responding to equipment alarms and alerts.
• To provide general instructions for new members of staff.

Support your Team

• To work with Customer and MSP staff to ensure quality and compliance within the laboratory.
• To support coordination of waste removal from labs, ensuring use of appropriate waste streams with appropriate third-party vendors.
• To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
• To coordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff. This includes helping lab gas management team to move heavy dewars/cylinders to the designated locations.
• To work with MSP and customer staff to help maintain lab documentation and coordinate archiving.
• To Coordinate periodic review of Service Level Agreement contracted tasks with all relevant groups (i.e Customer lines, Technical Laboratory Services and management).
• To provide timely communication to lab users on impact of any site service work.
• This role will work closely with other teams to seamlessly deliver lab support services.
• Will be required to cross-train and back-up other lab support areas.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications:

• Minimum of an Associates degree is required.
• Ability to improve processes and drive continuous improvement.
• Strong verbal communication skills.
• General knowledge of Health and Safety relative to the workplace.
• Self-motivated and ability to work under pressure to balance conflicting deadlines.
• Aptitude for technical and practical matters.
• Experience of working in a compliance driven environment.
• Service orientated attitude combined with innovative thinking.
• Strong team player with experience in a high-quality customer service operation.

Preferred Qualifications:

• Bachelors degree and relevant industry experience.
• Working understanding of GLP/GxP (desirable).
• Experience within the pharmaceutical industry is desirable but not required.
• Knowledge of chemicals and safe handling (desirable).
• A valid US drivers license.

Physical Demands

• Ability to sit or stand 2-3 hours in laboratory areas.
• Walk 2-3 hours within a facility.
• Reach above/below the shoulder, bend at the knees and waist.
• Lift up to 25 lbs.
• Office work activities, including keyboard, with fingers/hands/arms up to 4 hours.
• Work around moving laboratory equipment and machinery.
• Use of personal protective equipment in laboratory.
• Work with biohazards such as blood borne pathogens.

Working Environment

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment.
• Job pace may be fast and job completion demands may be high.
• Employee maybe required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations. Duties may include: Identifying, handling, generating, accumulating, storing, labeling.
• Ensure safety, security, and the environment in all aspect of the daily activities, and any potential safety hazards are addressed and corrected immediately.
• Understand ergonomic relationship between people, equipment and working environment.