L3 Voip Network Engineer

We are looking for an experienced and driven Level 3 VoIP Network Engineer. 

The Telecommunications Level 3 VoIP Network Engineer is responsible for installing, configuring, and managing IP and Voice over Internet Protocol (VoIP) systems for our customer base. You should have advanced knowledge of VoIP networking systems, excellent troubleshooting skills, and knowledge of internet security.

Responsibilities:

• Support, upgrade, design, and deploy enterprise solution architecture for voice and data services
• Coordinating installations and migrations
• Level 3 support for customer requests
• Coaching for the service desk Level 1 and 2 staff
• Troubleshoot LAN and WAN hardware systems and respond to customer inquiries
• Establishes productive, professional relationships with technical personnel and customer base
• Proactively assesses, clarifies, and validates technical needs on an ongoing basis
• Leads solution development efforts
• Coordinating the involvement of all necessary company personnel
• Maintains high customer satisfaction ratings that meet company standards
• Completes required training and development objectives within the assigned time frame.

Qualifications:

• Telecommunications experience HIGHLY preferred
• Minimum of 5 years of experience
• Experience with software-based PBXs (asterisk. Freepbx, Digium etc.)
• Able to translate complex problems into simple and intuitive solutions
• Self-motivated, driven, and personable individual
• Able to understand technical needs and identify new opportunities
• Able to work in a fast-paced, agile team environment
• Quick learner. Be adaptive to constant change
• Passion for technology
• Works well within a team environment

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