Network Engineer

About Macktez

Macktez was founded in 1996 by Noah and Michael, our current CEO and COO. We are a small but mighty team who believe in building lasting relationships with clients as well as Team members. Many of our Clients and Team members have been with us for over 10, 15, or even 20 years.

Our Team loves:

• Working with a group of talented, smart, and hard-working people who care about one another and their work.
• Our commitment to professional development and mentorship, and the opportunity to learn about new skills and technologies every day.
• The exciting array of clients we get to work with, and the diverse problems we get to solve for them. Visit our website and check out our case studies and blog to learn more about the cool things we’ve been up to!

About You

• You are curious, self-motivated, and driven toward ongoing self-improvement.
• You have a range of technical experience, on your own and with other companies, working with Mac and Windows.
• You’re often the smartest person in the room and are looking for real collaboration with people whose knowledge complements and outpaces your own.
• You have the ability to analyze a complex technical scenario and communicate clearly, either in person or writing, a solution you recommend pursuing.
• You look forward to active involvement from senior Team Members.

About the Role

Macktez is seeking a Network Engineer who brings expertise in network configuration and troubleshooting, as well as a background in technical support and customer service, to our Technology Services department. The Network Engineer will respond to a wide range of requests from clients, automated systems and alerts, and other Team members. They will especially tackle escalated issues, and have opportunities to collaborate with our Projects department, which designs and deploys new solutions for Clients ranging from network overhauls to conference room equipment installations.

Responsibilities (what you’ll do)

• Configure, and provide technical support for, networking equipment: WAN and LAN connectivity, routers, switches, firewalls, and related security protocols.
• Perform on site and remote troubleshooting for networks, servers, and workstations.
• Create and maintain clear, accurate, and informative documentation for network diagrams and related hardware, applications, and standard operating procedures (SOPs).
• Configure, troubleshoot and resolve technical issues involving Google and Microsoft’s core business applications, Cloud offerings, and environments for clients.
• Implement, manage and support disaster recovery and business continuity solutions.
• Communicate with clients and Team members regarding incident progress, impending changes, agreed outages, and resolutions.
• Work in a collaborative team environment, as well as independently.
• Prioritize and complete on time a wide range of requests, coming from tickets, escalated tickets from other Team members, project plans, and other requests from users and Team members.
• Provide feedback and guidance to other Team members on documentation as well as technical solutions.

Qualifications (what you bring)

• A minimum of 3–5 years of help desk support experience required
• Expertise configuring network equipment. Intermediate to advanced networking experience: A solid theoretical and practical understanding of TCP/IP networking concepts and technologies (e.g. DNS, TCP/UDP, DHCP, subnets, broadcast domains, multicast, VLANs, ARP, SSH). Extensive experience with LAN/WAN networks (e.g. firewall and switch configuration, routing, IPSec, SSL, NAT/PAT, fiber optics).
• Strong personal organization, prioritization, and time management skills.
• Excellent interpersonal and communication skills (written and verbal). You enjoy working with people of varying technical proficiencies.
• A proven track record of staying calm under pressure. You collaborate effectively and provide excellent customer service even in stressful circumstances.
• Experience authoring and updating detailed, clear technical documentation.
• Curiosity and a passion for learning new technologies. You probably have a home lab that you are excited to talk about.
• You enjoy mentoring and teaching others.
• Sound judgment: you can diagnose technical issues and recognize when issues should be escalated.
• Expertise in macOS and Windows troubleshooting (e.g. System Administration, MDM, Encryption).
• Experience managing Microsoft Active Directory, Okta, JumpCloud, or another identity management service (e.g. AD, Azure AD, LDAP, RADIUS, SAML, SCIM).
• Ability to work 3–5 days per week at Macktez’s East Village office, and on site at client offices throughout the NYC area as needed.

Additional Preferred Qualifications:

• At least 1 year of MSP experience
• Working knowledge of ticketing systems
• Experience configuring Cisco, Sonicwall, Mist, and Ruckus equipment
• Experience with cloud computing (Azure, AWS, GCP)

Benefits

• 12 paid days off
• Medical, dental, and vision benefits
• Access to a 401(k) with company matching
• Access to commuter benefits
• Discounted CitiBike membership
• One Medical membership

Job Type: Full-time

Pay: $85,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• New York, NY 10009: Relocate before starting work (Required)

Work Location: In person