Address
Form of workLevel 1 Technicians Helpdesk Support (THIS IS A 4-5 WEEK PROJECT)
THIS IS AN ON-SITE PROJECT
Pay Rate: $26/hr.
Hoag Hospital IrvineHoag Hospital Newport BeachRed HillAliso ViejoFoothill RanchNewport Beach Fashion IslandTustin LegacyIrvine Barrancy ParkwayHuntington BeachIrvine Sand CanyonLaguna HillsMission ViejoDescription:
Hoag Memorial Presbyterian Hospital - 31505041
is seeking experienced individuals to join our team as Level 1 Technicians (Helpdesk Support) for a critical project involving the migration of our organization's authentication methods from OKTA to the Microsoft platform. As a Level 1 Technician, you will be responsible for providing frontline support to end-users, guiding them through the registration process for Microsoft Multi-Factor Authentication (MFA) methods and Self-Service Password Reset (SSPR). Additionally, you will ensure seamless access to work applications utilizing MFA and provide exceptional customer service throughout the process, including offering white-glove service to executives, VPs, directors, and other high-profile users.
Responsibilities:
This is a Team of REMOTE Techs support HOAG Remote Users. Hoag will set up weekly TEAMS hours for all remote Users and each tech is to be open/available for the hours selected.
This is a Part time Role that will require each tech to work 10am-4pm M-F which is 5.5 hours per day with a 30 minute required lunch OT may required on a client approved basis only.
• Provide frontline support to users, including executives, VPs, directors, and other high-profile users.
• Guide users through the registration process for Microsoft MFA methods and SSPR.
• Assist users in obtaining and registering their mobile devices for authentication.
• Utilize strategically placed kiosks throughout hospital locations to facilitate registration.
• Provide clear instructions and guidance to users on the registration process.
• Complete tasks within the scope of the project.
• Troubleshoot and resolve any issues encountered during registration or device setup.
• Test the success of registration by navigating to work applications and verifying MFA functionality.
• Collaborate with Level 2 Technicians to escalate and resolve complex user issues as needed.
• Document registration activities and maintain accurate records.
• Ability to work effectively under stressful environments, maintaining composure and delivering high-quality support to users even in challenging situations.
Additional Information: This is a temporary project-based position focused on ensuring a smooth transition from Okta to the Microsoft platform. Candidates should be adaptable and able to work effectively in a fast-paced environment. Training on Microsoft authentication tools, mobile device setup, kiosk operation, laptops/tablets, and MFA testing procedures will be provided.
Skills:
Desktop, Hardware, Hardware support, Customer service, Support, Troubleshooting, Deployment, Remote Support
Top Skills Details:
Desktop, Hardware, Hardware Support, Customer Service
Additional Skills & Qualifications:
• Candidates for the Level 1 Technician position are ideally expected to possess 6 months - 1 year of experience in a helpdesk or customer support role, with a preference for experience within a healthcare or similar environment.
• While not mandatory, candidates with formal education in IT, computer science, or related fields are highly encouraged to apply. Preferred candidates will demonstrate strong customer service skills and critical thinking abilities.
• Familiarity with authentication technologies such as Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR).
• Great understanding of desktop operating systems (Windows, macOS) and common software applications.
• Familiarity with mobile operating systems such as iOS and Android.
• Knowledge of application marketplaces for iOS (App Store) and Android (Google Play Store).
• Excellent communication and interpersonal skills with a strong emphasis on customer service.
• Ability to follow instructions accurately and effectively.
• Proven ability to provide clear instructions and guidance to end-users throughout the registration process.
• Proven ability to collaborate effectively with team members and escalate issues as necessary.
• Strong problem-solving and troubleshooting abilities.
• Customer-focused mindset with a dedication to providing exceptional support.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Great problem-solving skills, able to complete tasks in a timely matter.
• Familiarity with mobile device setup and registration processes.
• Comfortable with utilizing kiosks for registration activities.
• Experience testing MFA functionality within work applications is preferred.
• Familiarity with identity and access management concepts is a plus.
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
