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Form of workJob Description
HOK is an industry leader in sustainable, high-performance design on projects of all types and sizes. Recognized as the #1 A/E firm by Architectural Record, one of TIME Magazine's Most Influential Firms, and one of Fast Company's Most Innovative Companies, we are seeking a Knowledge Manager to be part of our team, working with our Engineering and Sustainability leadership teams as we grow the practice. As a Knowledge Manager, you will be responsible for supporting HOK's firmwide Engineering and Sustainability practices by maintaining the knowledgebase and marketing efforts of the practice.
HOK DESIGN VISION:
HOK is a collective of future-forward thinkers and designers who are driven to face the critical challenges of our time. We are dedicated to improving people's lives, serving our clients, and healing the planet. Together, we cultivate a culture of design excellence at the confluence of art and science, blending the power of creative expression with a clear sense of purpose. We value both deep expertise and diverse perspectives. Together, we embrace the unknown and collaborate to discover new solutions to the complex challenges of the inhabitable world.
RESPONSIBILITIES:
Working Relationships + Market Positioning
• Conduct market research to ensure the practices are conversant with current industry and business issues, market trends and other significant drivers that impact the positioning, winning and delivery of our design services.
• Help to strategize, structure, and implement opportunities for client engagement that position HOK for new design commissions.
• Engage with clients and consultants to foster new opportunities and relationships.
• Support business development initiatives such as external events, industry awards and public relations.
• Research, identify and qualify new leads from both new and existing clients in collaboration with market or discipline leaders across the firm.
• Work directly with firmwide market or discipline practice leaders to position HOK in national and international markets by leveraging our project experience, thought leadership and experts to win new work that sustains a robust and successful practice.
• Support submission of conference abstracts, presentation development of presentations and white papers or articles.
• Develop content for the Discipline's representation on hok.com and social media outlets.
Keeper of Market or Discipline Knowledge
• Schedule and organize discipline leadership meetings and calls.
• Develop written and graphic content to describe HOK's and consulting processes, specific project approaches or outcomes, enhanced design and consulting services.
• Collect, catalog and create current project data, images and metrics.
• Maintain resumes.
• Update collateral material for HOK's overall messaging strategy.
• Manage firmwide knowledge of the given market's "most applicable" projects and imagery.
• Maintain staff expertise matrix.
• Coordinate benchmarking data and metrics for projects and firm rankings.
• Manage content related to Engineering and Sustainability for HOK intranet site
• Coordinate with Corporate Communications department to support Engineering and Sustainability content for hok.com and social media.
• Manage credentialing and continuing education for LEED, WELL and related programs.
• Coordinate with firm's global knowledge management and marketing teams.
• Develop a comprehensive and detailed understanding of HOK's current and historic portfolio of projects and expertise.
• Create and update marketing collateral and resources.
• Support SBTi, AIA 2030, MEP 2040, ASLA 2040, SE 2050 and ESG metric collation and reporting.
• Take personal responsibility for fostering a green workplace through sustainable work practices.
Pursuit Development/Securing New Work
• Identify proposal opportunities unique to the Sustainability and Engineering practices through open RFPs.
• Participate in the evaluation of each project pursuit (go/no-go) with the regional practices.
• Prepare proposal materials and content for standalone or multidisciplinary projects.
• Lead (or support) regional marketing teams to create compelling and high-quality responses for qualifications, proposals, and presentations. Major pursuits may require travel for in-person meetings.
• Provide assistance to other offices in proposal/presentation material preparation for MBU/SBU pursuits.
• Develop and curate market-specific content in response to client requests based on industry knowledge and best practices.
Required Skills
Other
Required Experience
HOK is committed to providing our employees with a comprehensive benefits plan to meet their current and future needs. Benefits include medical, dental and vision coverage; 401(K) savings plans; disability, life and accident insurance; paid time off (PTO); and parental leave. In addition, HOK employees enjoy a flexible work schedule with the option to work remotely on Mondays and Fridays.
Compensation is based on experience, qualifications, education, and location. The typical salary for this position in New York, NY and San Francisco, CA is $85,000-$105,000. Other compensation may include a discretionary bonus.
#LI-KN1
HOK is an industry leader in sustainable, high-performance design on projects of all types and sizes. Recognized as the #1 A/E firm by Architectural Record, one of TIME Magazine's Most Influential Firms, and one of Fast Company's Most Innovative Companies, we are seeking a Knowledge Manager to be part of our team, working with our Engineering and Sustainability leadership teams as we grow the practice. As a Knowledge Manager, you will be responsible for supporting HOK's firmwide Engineering and Sustainability practices by maintaining the knowledgebase and marketing efforts of the practice.
HOK DESIGN VISION:
HOK is a collective of future-forward thinkers and designers who are driven to face the critical challenges of our time. We are dedicated to improving people's lives, serving our clients, and healing the planet. Together, we cultivate a culture of design excellence at the confluence of art and science, blending the power of creative expression with a clear sense of purpose. We value both deep expertise and diverse perspectives. Together, we embrace the unknown and collaborate to discover new solutions to the complex challenges of the inhabitable world.
RESPONSIBILITIES:
Working Relationships + Market Positioning
• Conduct market research to ensure the practices are conversant with current industry and business issues, market trends and other significant drivers that impact the positioning, winning and delivery of our design services.
• Help to strategize, structure, and implement opportunities for client engagement that position HOK for new design commissions.
• Engage with clients and consultants to foster new opportunities and relationships.
• Support business development initiatives such as external events, industry awards and public relations.
• Research, identify and qualify new leads from both new and existing clients in collaboration with market or discipline leaders across the firm.
• Work directly with firmwide market or discipline practice leaders to position HOK in national and international markets by leveraging our project experience, thought leadership and experts to win new work that sustains a robust and successful practice.
• Support submission of conference abstracts, presentation development of presentations and white papers or articles.
• Develop content for the Discipline's representation on hok.com and social media outlets.
Keeper of Market or Discipline Knowledge
• Schedule and organize discipline leadership meetings and calls.
• Develop written and graphic content to describe HOK's and consulting processes, specific project approaches or outcomes, enhanced design and consulting services.
• Collect, catalog and create current project data, images and metrics.
• Maintain resumes.
• Update collateral material for HOK's overall messaging strategy.
• Manage firmwide knowledge of the given market's "most applicable" projects and imagery.
• Maintain staff expertise matrix.
• Coordinate benchmarking data and metrics for projects and firm rankings.
• Manage content related to Engineering and Sustainability for HOK intranet site
• Coordinate with Corporate Communications department to support Engineering and Sustainability content for hok.com and social media.
• Manage credentialing and continuing education for LEED, WELL and related programs.
• Coordinate with firm's global knowledge management and marketing teams.
• Develop a comprehensive and detailed understanding of HOK's current and historic portfolio of projects and expertise.
• Create and update marketing collateral and resources.
• Support SBTi, AIA 2030, MEP 2040, ASLA 2040, SE 2050 and ESG metric collation and reporting.
• Take personal responsibility for fostering a green workplace through sustainable work practices.
Pursuit Development/Securing New Work
• Identify proposal opportunities unique to the Sustainability and Engineering practices through open RFPs.
• Participate in the evaluation of each project pursuit (go/no-go) with the regional practices.
• Prepare proposal materials and content for standalone or multidisciplinary projects.
• Lead (or support) regional marketing teams to create compelling and high-quality responses for qualifications, proposals, and presentations. Major pursuits may require travel for in-person meetings.
• Provide assistance to other offices in proposal/presentation material preparation for MBU/SBU pursuits.
• Develop and curate market-specific content in response to client requests based on industry knowledge and best practices.
Required Skills
- Background in or knowledge of environmental, Engineering and Sustainability issues required, background in green building or development preferred.
- Ability to communicate (written, graphic and verbal) and collaborate with multiple offices across HOK, including leadership, industry partners and clients.
- Strong time management and organizational skills; ability to work efficiently under multiple deadlines and manage multiple teams.
- Strong graphic and writing skills and be able to maintain graphic and content quality standards.
- Self-starter and independent worker able to complete tasks efficiently with minimum supervision.
- Knowledge of Deltek Vision or VantagePoint, OpenAsset, CRM, Adobe Creative Suite, Affinity and other relevant software is a plus.
- Ability to work closely with leadership and motivate business development and marketing staff.
Other
- Overtime may be required.
- Travel may be required.
- The job duties and requirements that this document describes may be altered or supplemented at any time at the sole discretion of HOK.
Required Experience
- Bachelor's Degree
- 5 years of marketing experience in the architecture, interior design, sustainability, engineering, construction, or real estate development industry.
- 7+ years of experience in leading successful marketing and business development programs for professional services.
HOK is committed to providing our employees with a comprehensive benefits plan to meet their current and future needs. Benefits include medical, dental and vision coverage; 401(K) savings plans; disability, life and accident insurance; paid time off (PTO); and parental leave. In addition, HOK employees enjoy a flexible work schedule with the option to work remotely on Mondays and Fridays.
Compensation is based on experience, qualifications, education, and location. The typical salary for this position in New York, NY and San Francisco, CA is $85,000-$105,000. Other compensation may include a discretionary bonus.
#LI-KN1
