Address
Form of work
Need Medical background and customer services.
Case managements
Microsoft Skills-Excel
Trouble shoot IT issues.
Position Name: Health Services - Assistant, Care Manager
Additional Skills: Computer proficient, Microsoft Skills, Customer Service Skills, Communication Skills, Adaptability to a fast working environment and companionate, attention to details, multi-tasking , quiet home office
Assists with member follow up and coordination of care that does not require intervention from a clinician (post discharge or post graduation monitoring; finding appointments; arranging services, etc), enabling clinicians to perform at the top of their license.
25% Screens, and/or prioritizes members using targeted intervention business rules and processes to identify needed services. Transitions to appropriate clinical resources/programs as necessary.
20% Provides general support and coordination services for the department including but not limited to answering telephone calls, taking messages, letters and correspondence, researching information and assisting in solving problems.
20% Performs member or provider related administrative support which may include benefit verification, authorization management and case documentation.
5% Assists with reporting, data tracking, gathering, organization and dissemination of information
