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Form of workHi! My name is Barb Volk and I am the Area Developer for KidStrong Charlotte. As our brand expands here in Charlotte, we are looking to add like-minded teammates to help kids "WIN AT LIFE."
WHAT IS KIDSTRONG? At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone accelerator for kids walking through 11 years old. We help parents discover their child's superpowers and build future-ready kids who are confident in making friends, running the playground, and raising their hands high in the classroom. In other words... kids who will win at life! KidStrong Coral Springs and Plantation are rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.
OPEN POSITION: We have an immediate need for a high-energy, hyper-organized, passionate, and service-centric superstar to add to our teams. As the Member Success Manager you will be responsible for creating an A+ experience for our members from the first phone call to high-fiving them and their kiddos as they celebrate 5 years with KidStrong and everything in between.
This person must be a self-starter, able to work independently AND be a team player. They must also be HIGHLY organized, able to multi-task, and be well versed in both fantastic Customer Service and even some soft sales skills. Lastly, KidStrong centers move fast and this person must be able to work in a fast-paced environment with exceptionally thorough and effective communication along the way.
Specifically, we are looking for someone available in the afternoons/evenings (~2pm-8pm) and 1 weekend shift (8am-2pm.) If you think you check the boxes above and you're interested in being a part of an amazing mission to help kids win at life then I encourage you to keep reading and apply!
Compensation starts at $15/hour + monthly commission and lots of growth opportunities
RESPONSIBILITIES INCLUDE:
- Back end Customer Service in our system software helping members change classes, as well as processing holds, cancellations, and payments.
- Enrolling and setting up new members, memberships, and billing the appropriate starter kits and membership amounts.
- Answering phones and either servicing members, escalating to Center Director, or engaging with a prospective client to book a complimentary trial or helping them enroll.
- Utilizing several softwares and CRMs to log appropriate notes, email/text members and prospects.
- Proactively make outbound calls to prospective clients that have requested information. 25-50 calls per day.
- Make follow up member calls where appropriate and needed
- Email support for the KidStrong center - answering and/or escalating or notifying Leadership Team when necessary.
- Reports to Leadership Team and meets with team regularly.
- Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, and change requests.
- Provides and maintains the highest level of Customer Service.
- Responsible for ensuring that the facility is clean, maintained and operationally sound (along with the other staff).
JOB QUALIFICATIONS
- STRONG prior Customer Service experience
- Some experience with outbound phone sales is preferred (used to making 100-200 calls/week).
- A service centric mentality followed closely with comfort with sales.
- Excellent verbal and written communication skills.
- Strong work ethic, integrity, and professional demeanor.
- Team play and EXCELLENT communicator
- Previous experience with children and/or in the fitness industry is a plus but not mandatory.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
Compensation: $13.00 - $15.00 per hour
KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals.
OUR PEOPLE:
- Want to work with great people
- Want personal and professional growth
- Want to make an impact
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.
