Key Holder

We are inspired by our roots.

Off Broadway Shoe Warehouse was born in downtown Nashville, Tennessee in 1989. As the name suggests, the first store was located just "off Broadway," one of the main thoroughfares in the city. By the late '90s the company grew to nearly 20 locations stretching from New England to Florida.

In January 2002, OBSW was acquired by the Deichmann Group, one of the largest privately owned shoe retailers in the world. Since then we have grown to more than 75 locations from coast to coast.

Job Description Summary
A Team Lead/ Key Holder assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Team Lead/ Key Holder will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.

Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.

• All POS terminal transactions in accordance with policy and procedure

Sales, Discounts and Refunds
Loyalty
Open/Closing procedures

• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory

• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage

• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

Scheduling
Payroll budget compliance
Time and Attendance

• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:

Utilization of all available training tools
Consistent reinforcement of operational standards

• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Off Broadway Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Every weekend

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Frederick, MD 21704: Relocate before starting work (Required)

Work Location: In person