AddressTerritory Covers: Dallas/Fort Worth, TX, Austin/San Antonio, TX, & Houston, T
HOW MIGHT YOU DEFY IMAGINATION?
You’ve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Come do your best work alongside other innovative, driven professionals in this meaningful role.
Key Customer Manager - Neurology - TEXAS
Live
What you will do
Let’s do this. Let’s change the world. The Key Customer Manager (KCM) & OL liaison role is a senior field-based position focused on commercial Key Opinion Leader (KOL) relationship engagement and other important customer account management.
In this vital role you will manage key relationships and influence Key Customer behavior across a geographic region, while partnering with the virtual sales organization to provide appropriate service and support to accounts. Additionally, the KCM will play a meaningful role in gathering customer insights to support the development and execution of brand strategy to drive impact with customers and for patients.
Develop and maintain KOL relationships with key thought leaders in geography, establishing and maintaining KOL engagement plan
Develop and implement territory plan for other important customers in geography
Regularly meet with OLs and key accounts to present relevant updates, including new clinical information, positioning, payer coverage updates, etc
Direct organizational resources, partnering with aligned virtual sales team member, to address service issues/identified needs for Key Customers
Partner with marketing to plan and execute National and Regional Congress Engagement Plan with a focus on meaningful engagements with senior leadership and in support of marketing initiatives
Attend and manage brand activity at key regional and national neurology conferences
Monitor KOL insights about current and future treatment patterns that may impact the commercial strategy and provide feedback for consideration
Works with marketing teams to provide Key Customer insights and input on strategy, tactics, and messaging
Act as liaison between KOLs and Aimovig brand and cross-functional team, including identification of key advisors equipped to provide compelling insights in support of brand initiatives
Win
What we expect of you
We are all different, yet we all use our unique contributions to serve patients. The Customer Manager professional we seek is a relationship builder with these qualifications.
Basic Qualifications:
Doctorate degree and 2 years of marketing, sales, relevant clinical or medical experience
OR
Master's degree and 4 years of marketing, sales, relevant clinical or medical experience
OR
Bachelor's degree and 6 years of marketing, sales, relevant clinical or medical experience
OR
Associates degree and 10 years of marketing, sales, relevant clinical or medical experience
OR
High school diploma / GED and 12 years of marketing, sales, relevant clinical or medical experience
Preferred Qualifications:
Prior experience and/or existing relationships with Key Customers in the Neurology area (opinion leaders, centers of excellence, etc)
Experience in a combination of one or more of the following areas: product marketing, field sales, clinical, nurse practitioner or thought leader engagement
Experience developing and completing HCP Key Customer strategies
Positive relationship building skills, with proven ability to build and maintain lasting relationships with OLs and navigate strategic accounts
Clinical, technical, and scientific knowledge and proficiency in complex disease states
Ability to influence through effective communication skills in both face to face and virtual interactions, including confident executive presence
Proven ability to manage a large geographical territory, through combination of live and virtual engagements
Dedicated with strong organizing and planning skills
Ability to creatively address problems in an organized, detailed way
Highly collaborative and adaptable
Ability to exercise strong decision-making skills and live up to the highest ethical standards.
Demonstrated ability to complete strategic and tactical plans
Working knowledge of Thought Leader engagement practices
Additional Information:
Business travel, by air or car, is regularly required (50% - 65%)
Willingness to work evenings and select weekends is required
Located near a hub airport is recommended
Thrive
What you can expect of us
As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.
Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:
Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible
Apply now
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
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Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
