Manager, Operational Merchandising -Contract Customers

Company:

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Zip Code:

77077

Minimum Level of Education:

Bachelor’s Degree

Minimum Years of Experience:

5 Years

Employment Type:

Full Time

Travel Percentage:

Compensation Range:

$91,000.00 - $136,400.00

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors.

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

Job Summary

The Manager, Operational Merchandising – Contract Customer serves as a customer focused merchandising expert, supporting and resolving critical and complex Customer Success Team (CST) customer merchandising issues while supporting corporate initiatives that increase sales, profitability and improve the customer experience.

Responsibilities:

• Serves as the primary point of escalation for CST inventory related issues – able to consider both the merchandising view and the CST view
• Supports and provides resolution of critical, customer merchandising issues to ensure on-time delivery of products to CST concepts
• Identifies and develops continuous improvement processes that improve Op Site operational efficiencies of inbound inventory and CST operations
• Assists CST with Field related issues in the following areas: Outs and Subs, Proactive Monitoring, NCOBs and Concept Specific Inventory
• Communicates with Market Merchandising Leaders and/or Regional Merch VPs to resolve pressing customer specific inventory issues regardless of order size
• Serves as the Merchandising SME for CST; bridging the knowledge between CST and Merchandising
• Coordinates with Training on best practices for CST and Merchandising; shares Merchandising knowledge with CST to support growth of CST’s understanding of true inventory management
• Responsible for supporting the implementation of corporate strategies and initiatives within the Customer Success Team and Field Merchandising that enhance the customer experience and increase profitability
• Accountable for end customer order fulfillment, inventory management with the intent to achieve established KPIs, i.e., DSO, Aged Inventory, and LTO and NCOB success

QUALIFICATIONS

Education

• Bachelor degree from a 4-year college/university or equivalent combination of education/experience in lieu of a degree sufficient to successfully perform essential job functions

Experience

• 5+ years experience foodservice management in foodservice distribution preferred.
• Experience in the Sysco field environment preferred.
• Related experience and/or training within a retail, wholesale or distribution environment or equivalent combination of education and experience.
• Experience in process development and cross-functional communication

Skills:

• Merchandising and inventory management experience
• Customer success orientation, understanding of customer operations and focus on growth
• High level problem-solving skills
• Business and financial acumen and tradeoff analysis
• Excellent communication and negotiation skills

Physical Demands:

• The employee must occasionally lift and/or move up to 20 pounds.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The employee is frequently required to sit and reach with hands and arms.

Working Conditions:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
• Must be able to travel as needed.
• The noise level in the work environment is usually moderate.

NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions.

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations.

We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

03/20/2024