Key Account Manager, Client Services

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance. 

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups. 

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace. 

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, Austin and Las Vegas. We offer a hybrid work environment with a balance of collaboration and flexibility.

Job Description

As the The Key Account Manager you will aligning with the most critical client accounts at EBG.  This high-profile group of Fortune 100 & 500 accounts are the most valuable in their contribution to company revenues and user engagement.  Working with Executive and C-level professionals, the Key Account Manager will be the lead point of contact for all key client matters, anticipate and consult towards client needs, identify, and elaborate on potential user growth opportunities, and expand on new business relationship opportunities from existing clients.

You will be joining a dynamic sales team that values flexibility, fun and inclusion. We are grounded in open communication, innovation, and working together. Positivity, motivation, and collaboration are at the forefront of our culture. We provide you with all the tools needed for success, including leads, training, mentoring and support. Bring your competitive “A” game every day, and you will exceed expectations!

• Develop well-nurtured, solid, and trusting relationships between major key clients and EBG.
• Consistently meet KPI’s and growth goals to ensure initiative production, increase client engagement and achieve new user registrations.
• Effectively communicate company’s promotions to corporate clients via telephone, video meetings, e-marketing and additional communication methods.
• Manage communications between key clients and internal teams.
• Exercise dynamic strategic planning to improve client results.
• Generate tracking reports to evaluate trends and consult with clients.
• Utilize internal reporting to identify opportunities for growth & engagement in book of business.
• Define & execute key strategy, value props, and solutions for client engagement & growth for the clients in your portfolio, while proactively identifying new opportunities to increase the footprint of our platform in their organizations.
• Maintain relationships with existing contacts and create new relationships with new contacts to establish reach within the client’s organization.
• Create and expand meaningful relationships to support B2B growth initiatives.
• Develop, own, & consult client-specific tactical objectives to promote long-term engagement and growth.
• Analyze data and statistics and translate into better solutions and opportunities for our clients to promote the platform to their audience.

#LI-hybrid

Qualifications

• Bachelor's degree and 5+ years experience in a senior account management role, or an equivalent combination of education and experience.
• Experience in goal oriented B2B account management and sales
• Experience in targeting Fortune 100 & 500 companies
• Proven success in managing high value, marquee accounts with 20mm+ in revenues.
• Exemplary interpersonal & communication skills with the ability to communicate effectively in a professional manner both remotely and in-person
• Experience working with Executive & C-Level executives
• Strategic, analytical, data-driven, independently motivated
• Hold in-depth understanding of company key clients
• Ability to multi-task, be a team player, and have strong organizational skills
• Travel on occasion as the business needs

Additional Information

EBG offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Company Paid Basic Life and AD&D
• Additional Voluntary Benefits 
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Centers (location dependent)
• Annual Day of Giving
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.