Key Account Manager

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Ontic offers a new lease on life for the aerospace and defense industry. We're dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal - whether that's serving our customers, helping each other, or volunteering in our local community.
Our team is looking for a Key Account Manager to join them. You will report to the Strategic Project Leader and will have a hybrid work schedule in Creedmoor, North Carolina.
To be considered for the Key Account Manager role, here's what you'll need to bring with you:

• Typically, a bachelor's degree in a business discipline. In lieu of a degree, equivalent experience is acceptable.
• Aerospace industry and customer service experience.
• Familiarity with power-by-hour contracts.
• General awareness/understanding of customers' aftermarket requirements.
• Ability to travel regionally and internationally 60-80% of the time.

As a Key Account Manager, you will:

• Develop and execute Key Account plans (relationship maps, dashboards, objectives, performance measures), and report on progress against objectives.
• Extract best overall long-term value from those relationships/customers/markets.
• Support site sales and organic, large, and complex growth activities related to their customers and platforms.
• Identify and exploit opportunities to leverage scale (multi-site) to deliver organic growth opportunities and/or smoother transitions.
• Provide an impartial voice of the customer role and develop a deep understanding of their customers organization, processes, and behaviors.
• Maintain and prioritize year-round contact at all levels of the customers organization.
• Serve as a subject matter expert and liaison between the customer and Ontic for all matters related to the customer/platform/market.
• Act as Ontic advocate, educating the customer about who Ontic is and the value Ontic brings to customers.
• Coach and coordinate site teams/management on responsiveness, relationships, communications, and timing (help to 'block and tackle' and prioritize appropriately).
• Participate in cross functional teams to ensure the business are aware of contractual requirements and customer expectations.

Our Benefits:

• Comprehensive medical insurance
• Competitive PTO, holiday pay, and sick leave
• Company 401K plan with up to 4% matched contribution
• Annual bonus program (varies by level and discretionary based on company and individual performance)
• Flexible working arrangements
• Paid volunteering opportunities
• Access to mental health champions across our sites
• Commitment to development
• Employee referral program

#LI-Hybrid
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
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Ontic Engineering and Manufacturing Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of the ITAR. The ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.