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Form of workJob Description
At Aaron Auto Group, we value professionalism, commitment, integrity, and dedication toward continuous learning and advancements. Our company offers endless growth by evolving our employees with continuous training to achieve great success in their professional careers.
Job Description
We are seeking motivated and customer-focused individuals to join our dynamic call center team as KBB Buying Center Representatives. As part of our company, you will play a crucial role in acquiring vehicles from interested sellers through effective communication and negotiation skills. If you have a passion for automobiles, excellent interpersonal abilities, and a goal-oriented mindset, this may be the perfect opportunity for you.
Responsibilities:
Inbound and Outbound Calls:
- Handle incoming calls from individuals looking to sell their cars.
- Make outbound calls to potential sellers based on provided leads and databases
- Gather relevant information about the vehicle, including make, model, year, mileage, and overall condition.
Build Rapport and Establish Trust:
- Engage with sellers in a professional and friendly manner.
- Establish rapport to build trust and confidence in the selling process.
- Address seller inquiries and concerns, providing accurate information about the car-buying process
Evaluate Vehicle Information:
- Conduct a thorough evaluation of the provided vehicle details.
- Assess the market value of the vehicle using internal tools and industry knowledge
- Obtain additional information needed for a comprehensive assessment.
Negotiation and Pricing:
- Utilize negotiation skills to agree on a fair and competitive price for the vehicle
- Collaborate with team members and management to determine appropriate pricing strategies.
- Provide clear explanations of the pricing process and factors influencing the offer.
Documentation and Record Keeping:
- Accurately document all relevant information and details obtained during calls.
- Ensure compliance with company policies and procedures for record-keeping.
- Prepare necessary documentation for the purchasing process.
Meet Performance Targets:
- Work towards achieving individual and team performance targets.
- Adhere to key performance indicators (KPIs) related to call volume, conversion rates, and customer satisfaction.
Continuous Learning:
- Stay updated on industry trends, market conditions, and pricing strategies
- Participate in training sessions and ongoing professional development opportunities.
*We are an equal opportunity employer & drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN & passing drug test at a certified testing facility).*
