Karaoke Concierge/Game Master

*Must be 18 years or older to apply

As a Karaoke Concierge/Game Master at our Karaoke Lounge and Escape Room, you will play a pivotal role in providing exceptional customer experiences. You will be responsible for welcoming guests, managing room reservations, service for drinks and snacks and overseeing escape room experiences.

Key Responsibilities:

Guest Greeting: Warmly greet guests upon arrival, create a friendly and welcoming atmosphere.
Assist guests with inquiries, provide information about escape room and karaoke experiences, and recommend suitable packages.

Check-in and Reservation Management: Efficiently handle guest check-ins, ensuring all reservations are accurately processed.
Manage room availability and bookings, both in person and over the phone.
Address customer inquiries and resolve any booking-related issues professionally.

Game Master for Escape Rooms: Conduct pre-game briefings, explaining the rules, objectives, and safety guidelines to participants.
Monitor and guide players through the escape room experience, offering clues and assistance as needed.
Ensure the game runs smoothly, track time, and provide an immersive and enjoyable experience for all players.

Promotion and Engagement: Regularly update social media accounts with fresh content, including posts, stories, and live streams.
Interact with followers and respond to comments and messages in a friendly and engaging manner.
Collaborate with marketing and promotional efforts to attract new customers and retain existing ones.

Qualifications:

• Excellent customer service and interpersonal skills.
• Strong organizational abilities for managing reservations and schedules.
• Enthusiasm for escape room experiences and a good understanding of gameplay.
• Creative mindset with an eye for capturing and creating appealing visual content.
• Effective communication skills both in person and online.
• Ability to multitask and remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as needed.

Job Type: Part-time

Pay: $16.28 - $17.00 per hour

Expected hours: 10 – 36 per week

Benefits:

• Flexible schedule

Shift:

• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person

Work Location: In person