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SalaryWe are currently seeking a dedicated customer-facing Junior Technical Associate to join our team. The ideal candidate will have a pivotal role in maintaining POS-related hardware and software, while providing essential technical support to our valued clients.
As a Junior Technical Associate (Point-of-Service) at TWO HANDS AMERICA INC, you will play a vital role in maintaining and optimizing our POS system. Your responsibilities include troubleshooting system issues, programming menu items, offering Level 1 support to restaurant staff and IT systems, and ensuring the seamless operation of our POS system. You will also handle credit card data entry, financial transactions, and provide Tier 1 technical support, all while maintaining a strong focus on customer service and collaboration with our valued clients.
***Training will be provided***
RESPONSIBILITIES
- POS:
- Ensure seamless operation of the window-based System and POS system.
- Troubleshoot and resolve issues related to POS system functionality.
- Program menu items in the POS system.
- Provide Level 1 support for restaurant staff and IT systems, including logins, password changes, SharePoint updates, email, and systems access.
- Actively manage email hosting and internal networks.
- Act as a liaison between restaurants and all systems/platforms on help desk requests.
- Manage the phone system and serve as the primary point of contact.
- Maintain a log of credentials for systematic equipment.
- Track and maintain all hardware, software, and subscriptions.
- Offer oversight and insight into existing and new technological tools or software.
- Create a spec guide for all new hardware purchases.
- Review and approve all tech-related contracts (systems, internet, etc.).
- Develop and provide training on proper usage of restaurant systems.
- Provide after-hour, weekend, and holiday on-call support as needed.
- Answer phone calls and provide professional and courteous assistance, directing callers to the appropriate departments.
- Respond to emails promptly and efficiently manage electronic communication.
- CREDIT CARD
- Enter data for merchant applications, ensuring accuracy and completeness.
- Invoice sales partners and track financial transactions.
- Assist in file builds for equipment, ensuring accurate and organized documentation.
- Educate customers on relevant industry information and provide training, reporting, and self-service tools.
- Provide Tier 1 technical support and troubleshooting to merchants and partners.
- Offer phone, email, and ticket assistance to the merchant/partner base.
MINIMAL QUALIFICATIONS
- Basic understanding of Networking, OS, File Issues, IP addresses, hardware, and software issues.
- Strong troubleshooting skills and the ability to resolve technical issues for end-users.
- Proficiency with Microsoft Office programs.
- Excellent written and verbal communication skills.
- Ability to effectively prioritize tasks in a high-pressure environment and adapt quickly.
- Able to work both independently and collaboratively with team members.
- Knowledge of basic financial processes and invoicing.
- Bachelor's degree in business and technology preferred, but not required.
- Excellent communication and interpersonal skills.
- Strong organizational and analytical abilities.
- Detail-oriented with a focus on quality control.
- Willingness to travel frequently and conduct on-site inspections.
- Self-motivated and able to work independently.
- Problem-solving skills and the ability to address operational challenges effectively.
PREFERRED QUALIFICATIONS
- Experience in restaurant or retail IT support.
- Familiarity with POS systems.
- Bachelor's degree in business, hospitality, or a related field preferred, but not required.
- Excellent communication and interpersonal skills.
- Strong organizational and analytical abilities.
- Detail-oriented with a focus on quality control.
- Willingness to travel frequently and conduct on-site inspections.
- Self-motivated and able to work independently.
- Problem-solving skills and the ability to address operational challenges effectively.
- Bilingual in Korean & English.
