Junior It Support And Cloud Administrator

Company Overview:

For the past 15+ years, eTelligent Group has consistently delivered excellent services that are demonstrated through our exceptional past performances. As a small business, we have distinguished our company as effective problem solvers with innovative, scalable solutions. We integrate CMMI Dev Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. We also hold ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications.

Position Overview:

We are seeking a motivated and detail-oriented Junior IT Support and Cloud Administrator to join our team. This entry-level role will focus on providing essential desktop support while also assisting in the administration of cloud-based enterprise applications, including SharePoint, Office 365, and AWS/Azure. If you have a solid technical foundation, a passion for troubleshooting, and a desire to grow in a collaborative environment, this position is an excellent opportunity to kickstart your career in IT.

Responsibilities:

MS Cloud-Based Enterprise Application Administration: (70% utilization)

• Assist in managing Teams subscriptions, ensuring proper license allocation and cost optimization.
• Support O365 app license administration.
• Participate in regular training sessions to introduce and promote new features and functionalities.
• Collaborate in the creation of SharePoint project sites and facilitate end-user access.
• Support ongoing maintenance of user access to SharePoint sites.
• Aid in archiving completed project sites and implementing read-only access.
• Assist in regular audits of permissions setup and enforce data loss prevention (DLP) best practices.
• Contribute to Exchange administration by managing email boxes, conducting access reviews, and implementing DLP policies.

Ongoing Ad Hoc Desktop Support: (15% utilization)

• Assist in managing the inventory of laptops and hardware assets.
• Participate in re-imaging Windows machines for departures and provisioning new devices for new employees.
• Provide support for Office 365, Adobe, and other user-required applications.
• Address and troubleshoot OneDrive Sync issues.
• Contribute to the management of commercial off-the-shelf (COTS) software licenses.
• Utilize basic PowerShell scripting knowledge for software and hardware asset management.

AWS & Azure Cloud - eTel LABS environment: (15% utilization)

• Gain functional knowledge of IAM consoles for both AWS and Azure cloud providers.
• Assist in managing user access in collaboration with project managers.
• Participate in regular audits to monitor costs and access control.

Requirements:

• Bachelor's degree in computer science, information technology, or a related field.
• Basic experience in desktop Support and hardware asset management.
• Familiarity with Windows re-imaging and new device provisioning.
• Troubleshooting skills for Office 365 applications and OneDrive Sync.
• Understanding of commercial off-the-shelf (COTS) software licenses.
• Familiarity with PowerShell scripting is a plus.
• Eagerness to learn and contribute to SharePoint, Exchange, and Cloud administration.
• Excellent communication skills and a collaborative approach to problem-solving.

Minimum Eligibility: US Citizenship/Green Card holder (GC at least 3+ Years)

Location: Woodcliff Lake, NJ (Hybrid) or Leesburg, VA (Hybrid)

Note: This job description outlines general responsibilities and qualifications and is not exhaustive. Additional tasks may be assigned as deemed necessary by the organization.