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Form of work
SalaryTITLE: Junior System/Helpdesk Administrator
DEPARTMENT: IT - Tech
REPORTS TO: VP/Senior Network Engineer
STATUS: Exempt
Motivated Junior System/Helpdesk Administrator to join an established Information Technology team in a fast paced, growing company environment. The Junior SA/Helpdesk Administrator’s primary responsibility will be to provide helpdesk services for our end-users and assist in other IT department initiatives.
Tech savvy; with working knowledge of office automation products, databases, and remote-control tools.
Magic ManageEngine desk ticket system experience (Preferred but not required).
Azure, Office 365, Exchange online, Windows 10/11 experience
Responsible for managing several information systems, and helping the IT team with server and application management
Primary point of contact for all incoming helpdesk tickets, including tracking and resolution of issues for end users
Escalate helpdesk tickets that require tier 2/3, manager, or Director involvement
Configure and track all new hire equipment for onboarding new employees and ensure proper collection of assets upon employee departures; maintain inventory of all employee-issued assets.
Support for the company’s Cloud platform maintaining user access credentials.
Skills and Abilities:
- Demonstrated knowledge in the areas of networks, servers, and storage systems.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks.
- Works well with others or independently depending on the required activities.
- Demonstrated knowledge of system fundamentals, system administration, network management, database management, computer hardware and software support and their application to related equipment.
- A high level of proficiency and demonstrated effectiveness in problem solving and implementing new procedures related to increased departmental/organizational operating efficiency.
Minimum Requirements:
- 1-3 years of experience with a Bachelor’s degree in a technical field of study is required
- Experience implementing, troubleshooting and/or maintaining IT Systems
- Experience managing IT system infrastructure and any processes related to these systems
