Jr. It Business Analyst

At Yakima we believe in connecting you, your family, friends and all your favorite gear to your desired destination or activity through our mission of enhancing the journey and earning trust every day. The Jr. IT Business Analyst will provide project management and requirement gathering related to the ERP systems and upgrades, application and interface implementations, and EDI system implementations and upgrades. The Jr. Business Analyst will also be responsible for providing backup support to the EDI Analyst, project management of new EDI customer onboarding, and user support projects related to SAP, legacy ERP, and EDI systems. Other key aspects of this position contribute to achieving and sustaining the Yakima Strategic Business Plan and Initiatives, global competitive advantage, and profitable market growth strategy.

Primary responsibilities for the Jr. IT BSA include:

• Identifying and addressing operational, financial and technological risks within the business
• Building and maintaining relationships with key stakeholders
• Act as a liaison between the business and IT
• Identifying and capitalizing on improvement opportunities
• Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level
• Identifying innovative ways to increase customer satisfaction
• Elicit and clearly document business and system requirements
• Supports projects related to SAP and EDI systems
• Support projects related to new EDI customer onboarding
• Provide project level analysis – producing required project analysis documentation
• Provide backup support to the EDI Analyst for EDI daily operations
• Provide user support related to SAP and EDI systems
• Perform daily maintenance tasks as assigned
• Promote SDLC and ITIL best practices and policies
• Support Internal Audit functions

Specifics Include:

• Support projects related to SAP and EDI system implementations and upgrades and migrations as assigned
• Gathering and analysis of system requirements, creating definitions, system design, and coordination of the implementation of new solutions, as well as enhancing and maintaining existing systems
• Support the installation, configuration and support of appropriate third-party software required for decision support solutions
• Develop and execute test plans
• Understand and negotiate needs and expectations of multiple stakeholders
• Provide general support and troubleshooting to customer service, the warehouses, and the EDI Analyst
• Assist in planning, scheduling and monitoring of projects and resources related to development efforts
• Identify ways to increase adoption and customer satisfaction
• Travel as required to support remote installation sites and users of decision support applications
• Responsible for working irregular hours and responding to after-hour emergency calls to handle application problems, or as needed as larger projects require
• Keep informed of latest developments in the field by reading, individual contacts, and attendance at appropriate meetings and industry functions

What you Bring:

• BA/BS degree from an accredited college/university, or equivalent work experience
• Highly effective oral and written communication skills required, including documentation of applications, training materials, and presentation materials
• Strong project management skills along with strong experience in gathering project requirements and system design required
• Knowledge of ERP systems and functional business areas: Sales, Finance, Supply Chain, Customer Service and EDI required
• SAP experience preferred
• Programming and application development experience preferred
• Experience in LINUX and UNIX OS environments preferred
• 5 years’ experience in completing and managing projects with minimal oversight and against aggressive timelines
• Experience working directly with staff from several departments and with contractors and suppliers
• Strong organizational and technical skills; ability to manage multiple tasks, set and manage priorities and meet required deadlines; ability to work under pressure and maintain strict timelines through project completion
• Strong analytical skills, which are required in the design and development of required application solutions
• Must be highly motivated and self-directed and able to work without close supervision
• Ability to establish and maintain good working relationships with staff and management, both as an analyst and in a technical expert role; ability to work effectively in teams