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Form of workJob Description
Summary:
We are seeking a dedicated and detail-oriented Data Center Technician with previous cabling experience (Copper/Coax/Fiber) to provide local support for our new build-out in Kent, Washington. The ideal candidate will possess impeccable customer service skills, be adept at troubleshooting facility and customer issues, and exhibit a high degree of accuracy and attention to detail.
Key Qualifications:
- Previous cabling experience (Copper/Coax/Fiber)
- Impeccable customer service skills
- Experience in troubleshooting facility and customer issues
- Ability to handle multiple tasks and manage priorities
- Capable of distinguishing minimal impact from high impact problems with little direction
- High degree of accuracy and attention to detail
- Previous experience as a Data Center Technician
- Basic IT knowledge
- Must be flexible with hours; availability during off-hours and Sundays is a must
Pluses:
- Any relevant certifications would be considered a plus
- General knowledge of TCP/IP
- Detailed technical knowledge of PC hardware, operating systems, networks, and communications protocols
Responsibilities:
Maintenance of Data Center Equipment: Regularly inspect and maintain Data Center equipment to ensure optimal performance and functionality.
Running Cables: Install and manage various types of cables including copper and fiber.
Equipment Racking: Rack and install PDU (including temp/humid sensors), network gear, and servers.
Proactive Monitoring: Monitor all production systems proactively, providing remote hands support when required.
Asset Management: Create and maintain a cohesive and accurate Data Center hardware map, including asset management for all ancillary hardware.
Troubleshooting and Support: Provide first-level troubleshooting and support services for client servers and network devices. Correct and route/escalate issues when necessary.
Database Maintenance: Update and maintain company databases with accurate and current information.
Hardware RMA Processing: Process all hardware Return Merchandise Authorizations (RMAs).
Ticketing System Management: Work efficiently with the corporate ticketing system to manage and resolve issues.
Documentation Maintenance: Regularly update and maintain documentation related to Data Center operations and equipment.
Machine Deployment Assistance: Assist with the deployment of machines, including unboxing and racking.
Calibro Corp. is a professional staffing and services firm specializing in the technology areas of Project Management, Business Analysis, Infrastructure and Development. We offer great benefits to both salaried and hourly employees including medical, dental, vision, 401k with match. Calibro Corp is committed to providing the highest levels of professional services to job seekers and employers. Reach out to our staffing specialists to experience the difference!
