Jr. Customer Success Manager

LeadOrigin is a digital marketing and creative agency focused on providing services around the globe. Our founders are award-winning leaders known for creating lasting solutions to complex problems. With LeadOrigin, they’re redefining what it means to digitally advertise a business or product. Utilizing a solidified experience in technology, marketing, and entrepreneurship, they are able to swiftly resolve key marketing deficiencies for clients and then work off that to execute a more focused strategy creating lasting value in the process.

We work hard as a team to create a tailored approach for businesses of all sizes across various industries in order to increase sales and maximize customer satisfaction.

Job Description

Lead Origin is seeking an experienced leader to join our Customer Success team. The Customer Success Manager will develop a repository of client information and data for internal teams to use as they execute our clients’ vision. Leveraging client satisfaction and performance KPIs, this position will proactively identify areas of opportunity for clients to support sustainable growth.

Job Responsibilities

• Serve as a liaison between clients and internal teams to ensure effective collaboration.
• Independently manage a book of business.
• Develop and implement strategies for customer retention in collaboration with the Sales and Marketing teams.
• Collaborate with clients to understand their needs, goals, and challenges, and develop solutions to meet those needs.
• Monitor and analyze customer feedback and metrics to identify areas for improvement and implement changes as necessary.

Qualifications

• Strong business acumen to penetrate different industries
• Possesses high EQ for navigating a variety of organizational structures
• Leverages technology to capture customer insights and behavior

Education and Experience:

• 1-3 years Customer Success experience or in similar role

Benefits

• Generous Health & Dental Company Contributions
• Generous Company Holiday & PTO Policy
• A Collaborative Team-Based Work Environment

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you willing to work in person in Palo Alto?
• Are you able to work on-site in our office located in Palo Alto, CA?

Experience:

• Digital marketing: 3 years (Preferred)
• Customer service: 3 years (Required)

Work Location: In person