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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.
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Why work for Dawn Foods?
PEOPLE. PRODUCTS. CUSTOMERS.
Why should you apply? We invest in you!
- Industry-leading health insurance on Day 1!
- Competitive Pay
- 401(K) + company match
- 10 Paid Company Holidays
- Paid Time Off
- Professional training
- Family-owned business over 100 years in service
- An opportunity for career advancement, working as part of an empowering workforce
Job Purpose and Overview
Dawn Market Chain Account Manager (CAM) position is responsible for developing customer relationships and delivering mutually profitable sales activity within the defined territory. This is an exciting customer-facing role that is expected to provide exceptional service, product knowledge, and customer satisfaction. Successful CAMs achieve results through developing and maintaining consultative partnerships and effectively addressing bakery customer needs by identifying profitable opportunities with existing customers and successfully prospecting new accounts.
Dawn’s CAMs are outside sales representatives responsible for managing a territory that is directly associated with multiple distribution centers in all of North America. Within their territory, they are focused on promoting Dawn’s products, services, online ordering capabilities, and an expanded portfolio of bakery solutions. CAMs are typically responsible for strategically planning and implementing sales and service solutions to chain customers with more than $4M in overall sales. They report directly to a Sales Director(s) and are compensated within the parameters of a competitive salary-plus bonus plan.
Work Environment & Travel Requirements: This is a remote role, and we strongly prefer a candidate to be located in the Eastern or Central time zone. Occasional travel will be required up to 25% of the time.
What will you do as a Market Chain Account Manager at Dawn Foods?
- Develop and maintain excellent relationships with baking industry customers across assigned territory
- Provide strategic account management, including developing and communicating ideal business case scenarios to key decision-makers and stakeholders
- Provide on-site consultation and sales expertise
- Plan and execute profitable sales growth to achieve and exceed targets within the assigned territory
- Develop and maintain profitable sales through prospecting new customers, penetrating existing accounts, and minimizing lost business
- Calculate margins, negotiate terms, and prepare estimates and bids using Dawn’s pricing models to meet specific customer needs
- Serve as a central point of customer contact to represent, explain, and promote the entire Dawn value proposition
- Address customer needs with Dawn solutions to drive mutually profitable sales activity
- Use Technology to drive Dawn’s business, including the following:
- Promote and demonstrate Dawn’s online ordering platform and capabilities to drive growth and expand customer base
- Document sales funnel activities and utilize enterprise CRM (Salesforce)
- Educate customers on the usage of our payment portal
- Demonstrates and develops end-user understanding of customer-facing technology and applications
- Understand, explain, and implement Dawn’s credit policies and terms with customers
- Remain aware of and navigate relevant regional market conditions, product trends, innovation, and competitors’ products and activity
- Initiate and lead the collaborative approach across internal teams and functions to build sales for the region, remain on budget, and maintain efficient costs
- Perform associated administrative duties, such as maintaining accurate sales records, preparing reports, and filing expense reports
- Participate in experiential learning opportunities to expand sales capabilities and product knowledge and apply that product knowledge in customer interactions to drive sales.
- Deliver experiential learning for developing sales colleagues, including coaching, feedback, and on-the-job shadowing opportunities
- Demonstrate Dawn’s Values and support the Dawn Circle of Excellence
What Does It Take to be a Market Chain Account Manager at Dawn Foods?
Below are the minimum qualifications to be a fit for this job.
- At least 7+ years of previous customer-facing, outside sales experiences
- Exceptional consultative sales experiences within B2B foodservice or similar distribution models
- Demonstrative understanding of bakery products, ingredients, raw materials, and baking supplies, including a demonstrative understanding of application and/or hands-on experiences
- Advanced understanding of profitable bakery operations
- Background in supply chain management.
- Documented participation in advanced sales and service certifications and experiential learning
- Demonstrative ability to navigate multiple software applications, user interfaces, and digital technologies, including the ability to coach inexperienced users
- Previous utilization of digital CRM solutions (i.e., Salesforce)
- Motivated self-starter able to work autonomously with limited supervision
- Prior experience performing within a commissioned and/or performance-driven pay structure
- Able to effectively communicate and collaborate with colleagues and customers
- Able to engage others while maintaining a personable, consultative approach for superior customer service
- Able to read, write, verbally communicate, and comprehend the English language
- Able to effectively manage time within a schedule of competing priorities and tasks
- Able to understand and calculate sales and margins
- Proficient with the Microsoft Office suite, including Outlook, Word, Excel, SharePoint, and PowerPoint
- Motivated by results, execution, and a “finish line focus”
- Position requires extensive local travel; Valid Driver's License and safe, satisfactory driving record (MVR conducted)
- High school diploma or general education degree (GED)
- Must be able to satisfy pre-employment testing (drug screen and background check)
PREFERENCES:
- Undergraduate degree in Business, Sales, Marketing, and/or Culinary Arts or equivalent experiences
- Enhanced knowledge of and/or hands-on experiences within bakery operations
- Bilingual capabilities (i.e., Spanish) for representing an expanded customer base.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Required to use motor coordination with arm, hand, finger, and leg dexterity.
- Required to exert physical effort in handling objects 25 pounds.
- The normal setting for this job is a remote work environment.
Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.
If this sounds like the opportunity that you have been looking for, please click "Apply.”
About Our Benefits
Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.
Compensation: $88,750 - $142,000 + Incentive Potential
#LI-Remote #LI-AH1
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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.
Requisition ID: 35570
