Jira Help Desk Support

Responsibilities

PeopleTec is currently seeking a JIRA Help Desk Support to support our Huntsville, ALabama location.

 

We are seeking a talented and motivated individual to join our team supporting Army Aviation and Missile Center (AVMC) as a JIRA Help Desk Support. In this role, you will play a crucial part in ensuring the smooth operation of our JIRA environment, providing support to users, and contributing to the overall efficiency of our organization.

 

Responsibilities:

Atlassian JIRA Development and Sustainment:

• Support ASC through the continuous development and maintenance of Atlassian JIRA.
• Create and sustain automation workflows, develop plugins to extend JIRA software, and enhance capabilities in JIRA Service Management and Confluence modules.
• Construct dashboards for add-ons as required.

Configuration and Maintenance:

• Configure custom fields, create and maintain present filters, and stay current with software upgrades and patches.
• Conduct testing to ensure the reliability and effectiveness of implemented configurations.

Troubleshooting and Issue Resolution:

• Debug Atlassian-jira.log, Catalina log, and other relevant logs to identify issues.
• Provide recommendations and implement solutions to address identified problems.

Project Improvement and Collaboration:

• Review project implementations and proactively recommend improvements.
• Collaborate with project administrators, ensuring seamless project configuration migration across multiple environments while keeping them synchronized.

Strategic System Recommendations:

• Provide strategic recommendations for system enhancements and future releases.
• Establish metrics for reporting across the enterprise.

Workflow Management:

• Effectively manage workflows, track tasks, and enforce G6 processes to support continuous process improvement.

Capacity Planning and Performance Management:

• Conduct capacity planning and performance testing and tuning to optimize system efficiency.
• Monitor and report system metrics for informed decision-making purposes.

JIRA Administration:

• Administer JIRA instances, including user management, workflows, custom fields, preset filters, and permissions.
• Perform routine maintenance and upgrades to ensure optimal system performance.

Cross-Functional Collaboration:

• Collaborate with cross-functional teams to understand workflow requirements.
• Implement customizations in JIRA to align with the needs of various teams.

 

 

 

 

Qualifications

 

Required Skills/Experience:

 

• 5 years' experience in JIRA administration and support.
• Strong knowledge of Atlassian JIRA and Atlassian Confluence software.
• Exceptional troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Travel: 0-10%
• Must be a U.S. Citizen
• An active DoD Secret clearance is required to perform this work. Candidates are required to have an active Secret clearance upon hire, and the ability to maintain this level of clearance during their employment.

 

Education Requirements:

• Bachelor's degree in a relevant field.

 

Desired Skills:

• Active Security+ CE Certification or equivalent preferred.

Overview

People First. Technology Always.

 

PeopleTec, Inc. is an employee-owned small business founded in Huntsville, AL that provides exceptional customer support by employing and retaining a highly skilled workforce.

 

Culture: The name "PeopleTec" was deliberately chosen to remind us of our core value system - our people. Our company's foundation was built on placing our employees and customers first. With an award-winning atmosphere, we have matured into a company that boasts the best and brightest across multiple technical fields.

 

Career: At PeopleTec, we value your long-term goals. Whether it's through our continuing-education opportunities, our robust training programs, or our "People First" benefits package, PeopleTec truly believes that our best investments are our people.

 

Come Experience It.

#cjpost #dpost

 

EEO Statement

 

PeopleTec, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the following email address, applicationhelp@peopletec.com and/or phone number (256.319.3800) to contact us about your interest in employment with PeopleTec, Inc.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. PeopleTec, Inc. participates in E-Verify.

Employment Type: FULL_TIME