Help Desk Analyst

Management Support Technology, Inc. (MSTI) is seeking a Help Desk Analyst to join our team in Huntsville, AL. The successful candidate will be responsible to efficiently design, implement, operate, configure, and maintain site collections and their respective web parts, lists, libraries, workflows, and content through out of the box SharePoint features as a part of their daily tasks with little oversight. This additionally includes proactive maintenance of the numerous site collections and troubleshooting of custom SharePoint sites when not directly assigned a task. The ability to understand and implement custom permissions within the SharePoint environment across thousands of sites within a collection is essential. All work is conducted in a live, production, environment and measures must be taken to avoid data loss. The Analyst must research and exhaust all potential methods of remediation and determine which issues cannot be solved at the Site Collection Administration level.

The Analyst is expected to directly interface with web developers, graphic designers and end users in an expedient and calm manner to solve a wide variety of unexpected issues and answer questions in a high tempo environment. Personnel are expected to have the ability to clearly articulate, provide, and document resolutions/referrals for each task or action taken.

General Requirements

• Must be located in the Huntsville, AL area.
• Active DoD SECRET clearance or higher.
• Bachelor’s Degree or equivalent.
• Must have current Microsoft PL-900, PL-500 Certification.
• Must have a current IAT Level II Certification (Security+ CE).
• In-depth knowledge of multiple Microsoft technologies in a Windows Environment.
• A thorough understanding of Microsoft operating systems, have some understanding of system architectures, design, development, and implementation, including interaction between databases and applications, such as SharePoint and custom web sites.
• The desire to research and learn.
• Provide excellent customer service and demonstrate excellent interpersonal skills.

Desired Skills:

• SharePoint Site Collection Administrator experience.
• An understanding of HTML and CSS.
• An understanding of JavaScript and jQuery will help but is not required.
• A demonstrated, history in configuring, maintaining, and repairing MS Windows operating systems with SharePoint end user experience.

Application Instructions: Interested parties should register on the MSTI website: www.msti-net.com. Once on the website, click on “Careers” tab at the top of the page, and then click on the position desired. When you apply for this position, you will be asked to register in ‘ADP Workforce Now’ by entering your email and a password (not character specific). You will be directed to a profile page where you’ll enter your information and be able to upload a cover letter and resume. By registering on the MSTI website, you will be able to apply for additional positions in the future without completing the registration process twice. If you are selected for an interview, you will be notified within 30 days. If you are not contacted within 30 days, you were not selected for an interview and we thank you for your time.

Management Support Technology, Inc. is an Equal Opportunity Employer/Veteran/Disabled