Janitorial Franchise Business Consultant

Jan-Pro is the #1 Commercial Cleaning Franchise and #4 Fastest Growing Franchise as reported in 2018 Entrepreneur Magazine rankings. Jan-Pro of Northern Illinois is looking to hire a Franchise Business Consultant to join the team. This position is in our Burr Ridge, IL office.

POSITION SCOPE: In this Full Time Franchise Business Consultant role, you will manage a customer base and ensure each Jan-Pro customer is getting the highest quality commercial cleaning in the industry, while achieving 99% or higher Customer Retention monthly. This is accomplished through on-site inspections, prompt customer follow-up, and serving as a business coach, trainer, and mentor by assisting Jan-Pro Certified Business Owners in becoming successful business owners. 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks. This individual will be responsible for a territory in the Chicagoland area.

RESPONSIBILITIES:

• Responsible for all business functions (except new account sales) in their respective business units
• Assists in preparation and delivery of the Initial Franchise Certification
• Maintain and foster relationship with current CBO’s
• Use of Jan-pro Brand Standards and Procedures to support CBO’s
• Meets with new cleaning client contacts and calls within 24 hrs of new contract to establish relationship
• Sets up new accounts and aid in the ‘new accounts’ process
• Performs initial ‘walk-through’ of new accounts with CBO
• Facilitates communication to resolve customer complaints
• Transfers customers between owners if requested and documents these requests and transfers
• Responsible for facilitating tools for CBO use to help in account attrition
• Perform Quality Audits, with the respective Certified Business owner on their accounts.
• Identify, price and present Special Service work opportunities for CBO’s
• Ensure proper documentation for Special Service work
• Informs all owners of transfers and assists in the transfer process through walk-throughsand information exchange
• Provides or assist the CBO in their business analysis
• Assists in preparing data for Quality Review
• Maintains and develops a network of Certified Business Owners and shares in the dissemination of ‘best practices’, particularly establishment of Emergency Back-up Crews
• Ultimately responsible for the efficient, successful, and professional function of specified business unit as disseminated by Regional Franchise Developer and Business Consultant

KNOWLEDGE, SKILLS, AND EDUCATION:

• Excellent written and verbal English communication skill
• Bilingual in Spanish preferred, but not required
• Customer service focus
• Organized and Goal-Oriented individual who strives for excellence
• Trustworthy and hardworking individual who takes pride in the Jan-Pro brand
• Demonstrated ability to manage large teams of people in organized structure
• Track record of success in management of large teams in competitive environment
• Project Management experience preferred
• Proficient in MS Office programs (Word, Power Point, Excel, and Outlook) and Internet operations
• Strong presentation skills
• Professional speaking voice and demeanor
• Ability to work extremely sensitive information and work in a confidential environment
• Successful completion of a pre-employment drug screen and criminal background check

PHYSICAL AND MENTAL REQUIREMENTS:

• Current, active Driver’s License
• Ability to drive to regional accounts for quality checks and onsite account walk thrus
• Ability to function in high-pressure situations
• Operation of computer (desk-top and lap-top) and other electronic equipment
• Ability to take legible hand-written notes where necessary
• Correctable vision and hearing
• Excellent interpersonal skills
• Clear, easy to understand oral communication ability
• Ability to sit for prolonged periods

TO THE BEST QUALIFIED CANDIDATES WE OFFER:

• Base salary of $42,000-$50,000 per year, commensurate with experience and education plus performance bonuses. On target first year compensation of $47,000-$56,000.
• Company vehicle, gas card
• 401K Plan, Employer paid Healthcare Reimbursement Account
• Company provided I-Pad and cell phone
• Paid vacation plus paid holiday