Itsm Process Excellence Consultant 1615

ITSM Process Excellence Consultant

Visa: W2(USC/GC/H4/L2/GC-EAD/H1-B, Hire Friendly) ,C2C

Rate 55 - 63 W2/1099/C2C

SKILL MATRIX IS REQUIRED : https://docs.google.com/document/d/1ilHZEcrWXtwLmBycVXpE-1R4UHxqNtbg/edit?usp=sharing&ouid=110300139976076811765&rtpof=true&sd=true

DO NOT SUBMIT VIA LINKEDIN, INDEED OR DICE USE THE EASY APPLY BUTTON AT https://certecinc.com/certec-open-positions/

Start: ASAP

Department: IT-Strategy & Governance

Job Category: Information Technology

Remote except for once or twice monthly meetings in midtown NYC.

In this role you will be responsible for supporting Americas IT business-as-usual (BAU) and project support activities, as they relate to associated duties and responsibilities outlined below. Primary area of focus is supporting IT Change management activities and hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI). Secondary area of focus is Incident and Problem Management.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Host and update documentation for Change Advisory Board (CAB) meetings Review on a daily basis from 1:30-2:30 PM, track, and moderate incoming Change Requests including Emergency Change Requests, with a focus on risk management and compliance requirements.

Maintain documentation on production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner.

Respond to and support internal (IT) issues and requests as needed.

Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process and reporting for Change management and Incident and Problem Management.

MINIMUM JOB REQUIREMENTS / EXPERIENCE:

Experience with ServiceNow

Excellent attention to detail.

Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences.

Effective presentation skills

Ability to prioritize and effectively follow through and manage multiple tasks.

Able to work independently and in a team environment.

Excellent Microsoft Office tools skills, particularly Excel.

Excellent IT knowledge in financial industry and IT Governance.

Knowledge in ITIL and best practices preferred.

Thanks,

Jay Kernes

Certec Consulting, inc

847-253-8968, Fax 888-523-7832

We are certified as a Women's Business Enterprise (WBE)