Job Description
Lippes Mathias LLP is seeking an experienced IT Technician to join our team in our Jacksonville location. This position requires professionalism and confidentiality. We are looking for a highly dependable individual who has a positive attitude, is organized and a team-player.
Responsibilities
- Handle help desk requests for all Lippes Mathias offices
- Provide technical assistance and support for issues related to computer systems, software, and hardware
- Assist with project implementation
- Conduct IT orientation for new employees
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by internal customers
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements
- 3-5 years’ experience as a help desk technician or other customer support role
- Previous law firm experience preferred
- BSc/BA in IT, Computer Science or relevant field
- Tech savvy with working knowledge of MS office automation products, databases and remote control
- Active Directory and basic server administration
- Basic LAN/WAN network communication protocols
- Familiar with Citrix virtual desktop
- Familiar with VMware for basic server management
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Must demonstrate sound judgment while under situational stress
- Positive attitude and ability to work as part of a team
- Strong sense of discretion and confidentiality
Salary range DOE: $23-$26/hour
The pay range provided in this listing is a good faith estimate for this position based on the location that we are hiring for. Criteria included but not limited to, skill level, education, and experience, will determine where a candidate falls within the range.
Along with competitive pay, as a full-time employee you are eligible for the following benefits:
- Highmark BCBS PPO/POS plans > 4 medical plan options including 2 HDHP/HSA qualified plans
- Dental plan (including orthodontic coverage)
- Vision plan
- Health Savings Account (HSA)
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- Paid time off (PTO) inclusive of vacation, sick and personal leave
- 401(k) with guaranteed safe harbor contribution plus profit sharing
- Term Life and AD&D
- Short-term and long-term disability
- Additional Voluntary benefits: Specified Disease, Hospital and Accident plans
- Employee Assistance Program including mental health support
- Legal work discount program
Lippes Mathias is a full-service law firm with nearly 175 attorneys serving clients regionally, nationally, and internationally. With offices in Buffalo, Clarence, Albany, Long Island, New York, Rochester and Saratoga Springs, N.Y.; Greater Toronto Area; Chicago, Ill.; Jacksonville, Fla.; Cleveland, Ohio; San Antonio, Texas; Oklahoma City, Okla. and Washington, D.C., the firm represents publicly and privately-owned companies, private equity and venture capital firms, real estate developers, financial institutions, municipalities, governmental entities, and individuals.