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Form of workJob Description
Job Title: Information Technology (PT) Technician
Job Category: Operations
Wage Classification: Hourly
Location: North Bend
Position Type/Status: Part-Time
Travel: Moderate, between sites
Salary Range: DOE
Reports to: IT Manager
Manages Direct Reports: No
Job Description
Job Purpose:
Under the supervision of the IT Manager, the IT Technician will be a liaison for the interactions between the hardware and the human factor of Waterfall Community Health Center.
Duties/Responsibilities:
- Troubleshooting abilities, attention to detail, and soft skills for human interactions.
- Positive personality and ability to de-escalate frustrated end-users.
- Responsible for one or more components of staff training, printer support, software troubleshooting, and installation, repair, configuration, and modification of, and technical assistance with, computer hardware, software, and network systems.
- Serve as a front-line resource for problem analysis and remediation for infrastructure and application platforms in collaboration with Vendors, with a focus on end-user, desktop, and peripheral support.
- Grant and revoke security access to users for various systems within WCHC technology.
- Serve as point of contact for telemedicine activities, including set up and testing of equipment, support of physicians and other providers, and scheduling of the equipment.
- Keep abreast of current and developing policies and regulations as well as trends in the IT systems field to guide and advise organizations in conjunction with Vendor Support.
- Answers technology inquiries of all types to streamline the help desk function process and refers appropriate technology questions to Vendor Support as necessary.
- Develop and maintain software and hardware inventory and approved tracking systems; develop inventory lists.
- Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, printers, VoIP phones, data communication, and computer network systems in conjunction with Vendors.
- Ensures compliance with local, state, and federal government requirements.
- Other duties as assigned.
Required Skills/Abilities:
- Excellent written and verbal communication skills.
- Organizational and time management skills.
- Driver’s license and vehicle
- Excellent diagnostic and problem-solving skills.
Education and Experience:
- 0 - 3 years of IT or Help Desk experience, preferably in a healthcare environment.
Immunizations Required:
- Hepatitis B.
- COVID.
Physical Requirements:
- Prolonged periods sitting and/or standing at a desk working at a computer.
- Able to lift up to 50 pounds at times.
- Able to travel as needed.
