We're seeking a full-time, on-site IT Technician for our Fairlawn, OH office.

We offer FT Benefits including a HYBRID work-schedule potential (Medical, Dental, Vision, Accident, Disability Insurance, PTO, Holiday, Wellness plans, Profit Sharing, 401 K etc.)

POSITION SUMMARY

The IT Technician role will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software. Will also provide technical support for servers and network equipment on a local and remote scale.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identifies, investigates and resolves users' problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.
• Perform maintenance and updates on servers
• Perform maintenance and updates of networking equipment

QUALIFICATIONS (Knowledge, Skills, and Ability Requirements)

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and non-technical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite and related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.

CERTIFICATES, LICENSES, REGISTRATIONS

• Bachelor's degree in Computer Science or related field preferred but not required.
• At least two or three years of experience in customer technical support is highly preferred.

SUPERVISORY RESPONSIBILITIES:

Does this job have supervisory responsibilities? No

Are there subordinate supervisors reporting to this job? No

Are there other non-supervisory employees who report directly to this job? No

GBS is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Our company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.