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SalaryO'Neill Healthcare seeks a full-time IT Technician to work with our Director of IT maintaining our network, hardware, and IT systems. The position would require reliable transportation to work between our 6 locations (Bay Village, Lakewood, Fairview Park, Middleburg Heights, North Olmsted, and North Ridgeville). The position has a full suite of benefits, including health insurance and 401k.
IT Technician - Responsibilities Include, But Are Not Limited To:
- Someone who is friendly and professional as they WILL be on the floor with end-users and around patients.
- A self-starter who works independently with little or remote assistance via the ticketing system.
- Someone who has Microsoft Windows support knowledge (installing and configuring)
- Ability to travel to our other locations and maintain a 40-hour-a-week schedule.
- Inventory and maintain stock on a weekly basis and provide the stock list to the Director of Information Technology
- Understanding of TCP/IP (IP address, Gateway, Subnet Mask) as well as the OSI model
- To diagnose and resolve software and hardware incidents, including Operating Systems, Printers, and across a range of software applications.
- (re)Image computers as needed. (Manage templates for all the desktops with base images)
- Running CAT5e/6 wiring (punching wires to patch panels T-568-B) (replacing Cat5 cable as located)
- Develop, document, and effectively communicate job processes, procedures, and techniques Complete with efficiency the aspects of information technology including PCs, Printers, Wiring, Documentation, Tracing wires, Hardware moves, etc.…
- Maintain software on all the PCs using the deployment tool.
- To assist all our users with any logged IT-related incident when called upon.
- To take ownership of issues by carrying out problem analysis and implementing temporary or permanent fixes, with the aim of restoring service to the customer as soon as possible. Where necessary, incidents should be escalated to the Director of Information Technology.
- Rounding daily on the floor and documenting issues while fixing or escalating them to the Director of Information Technology and directing users to place tickets.
- Training users on how to best use their hardware and software for their job.
- Using the IT service desk system, accurately record, update, and document requests.
- To install and configure new IT equipment.
- To resolve incidents and upgrade different types of software and hardware.
- To maintain a first-class level of customer service, ensuring that all customers are treated efficiently and appropriately.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- To create, maintain, and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
- Undertaking other duties not specifically stated that are occasionally necessary without altering the nature or level of responsibility.
- Test new hardware and software as instructed.
