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Form of workSante Health System is looking for a competent full-time IT Help Desk Technician Tier II to provide fast and efficient technical support for hardware, software, network, and operating system problems by answering calls from users, and performing advanced troubleshooting over the phone, or providing on-site support. This position will also provide remote or on-site testing and deployment of hardware and software.
Wondering how to apply? It's easy! Apply for this position by filling out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
QUALIFICATIONS
- Bachelor's degree or equivalent education/experience.
- Knowledge of workstation networking as it relates to Windows environments.
- Advanced knowledge of multiplatform operating systems, including all Microsoft Windows operating systems.
- The candidate needs to thoroughly understand Information Technologies and TCP/IP communication protocol/LAN/WAN.
- Must also have excellent verbal, writing, and interpersonal communication skills.
- Advanced understanding of Windows Operating System
- Exceptional verbal and written communications and interpersonal skills
- Professional demeanor with a customer satisfaction-driven attitude.
- Be an active contributor/leader in a positive team environment.
- Must follow and uphold predefined guidelines, protocols, and procedures as directed.
- Strong analytical skills with ability to efficiently multitask
- Must possess the ability to train, instruct, learn, retain, and apply new information in an ever-changing environment.
- A commitment to achieving a high level of accuracy and attention to detail, and a no-task-too-small approach to the work.
Did we just describe you? If so, keep reading about this position!
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Tier II support for elevated issues from Tier I.
- Lead, train, and mentor Tier I Technician staff for purposes of achieving optimal first call resolution.
- Responsible and accountable for providing phone and second-tier technical support for computer systems, network devices, and telephones.
- Remote entering of commands and observe system functioning to verify correct operations and detect errors.
- Configure equipment for deployment to end-users, ensuring proper installation of cables, operating systems, and appropriate software.
- Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems, and remedial actions taken in the ticketing system.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Provide advanced support on a variety of hardware and software applications for desktop workstations.
- Refer major hardware or software problems, defective products to vendors or technicians for service.
- Communicate with end-users to determine support level needed, timeframe, and may need to provide advanced training on hardware and software as needed.
- Develop training materials and procedures to train users in the proper use of hardware or software.
- Install, configure, and replace network and communication equipment as directed.
- Coordinate with IT personnel the installation of new workstations, printers, and existing equipment removal.
- Perform analytical, technical, and administrative work in the planning, installing, and supporting new and existing desktop systems to include all peripherals.
- Identify areas of concern and problem-solve constructively using all available resources.
- Maintain proper configuration of devices on the network.
- Coordinate computer recycling/destruction process.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Ability to accurately set priorities and stay on task, with little supervision required.
- Uphold performance standards for friendly, courteous, and caring interactions with physicians, managers, staff, and colleagues.
- Support team dynamics and contribute to a positive work environment.
- Communicate accurately, timely, and constructively.
- Demonstrate knowledge of security and confidentiality of patient, departmental and corporate information.
- Maintain a safe work environment and work practices.
- Maintain confidentiality of sensitive information.
- Participate in continuing education and training for new products and services.
- Dress professionally and have excellent verbal and writing communication and phone skills.
Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.
Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.
Sante is celebrating over 25 years of service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.
Apply now to be a IT Help Desk Technician Tier II!
