It Systems Manager

IT Systems Manager

Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. We forge business partnerships within our customer and channel partner ecosystem by offering the world's most complete and integrated managed services. We are hiring an IT Systems Manager who likes to get hands-on with the current technology while managing processes and people. Although we are open to hiring a remote employee, if you are located within 30 miles of our Huntsville or Sarasota offices, this position would be hybrid.Candidate will ideally reside in Eastern or Central time zones.

Your Role:

• Demonstrate hands-on expertise with Azure AD, including user and group management, identity and access management, Azure AD Connect, Conditional Access policy, Azure Multifactor, Azure AD Directory Roles, andAzure PIM
• Implemented Autopilot and Intune for application load, set, update, and policy management
• Stay up-to-date with Azure AD best practices and implement them as needed.
• Oversee the maintenance, patch management, and optimization of all critical Windows-based systems.
• Implement best practices for system monitoring, performance tuning, and troubleshooting to ensure system reliability.
• Proactively identify and address potential system vulnerabilities and security threats.
• Develop and maintain robust backup and disaster recovery plans for critical systems and data.
• Regularly test and refine backup and recovery procedures to minimize downtime in case of system failures.
• Collaborate with relevant teams to ensure data retention policies and compliance requirements are met.
• Lead transformative IT projects aimed at improving the organization's infrastructure and operations.
• Develop project plans, set objectives, and ensure successful execution within specified timelines and budgets.
• Participate in an on-call rotation for after-hours system support, including evenings, weekends, and holidays.
• Respond to critical system incidents and emergencies promptly, diagnosing and mitigating issues as needed.
• Collaborate with external vendors for IT Procurement
• Maintain accurate and up-to-date documentation related to systems, configurations, project details, and consolidation efforts.
• Provide regular reports and updates on system performance, security, project progress, and acquisition consolidation to senior management.
• Led, mentored, and managed a team of system administrators, ensuring the successful execution of system maintenance and project tasks.
• Foster a culture of collaboration, accountability, and continuous improvement within the team.

Your Background:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience as a Systems Administrator or Operations Manager with a focus on Windows systems.
• Strong expertise in Azure Active Directory, including experience with Azure AD Connect and other related services.

Preferred:

• Proficiency in Jira, Microsoft tools (e.g., Office 365), and Google Workspace.
• Demonstrated leadership, project management skills, experience with transformative projects, and consolidation projects post acquisitions.
• Excellent problem-solving, communication, and team management abilities.
• Certifications in relevant technologies (e.g., MCSE, Azure certifications) are a plus.

What We Offer:

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
• Matching 401K program - 100% match on 4%.
• Flexible Time Off & Company Holidays
• Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge? Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

Sangoma Communications is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Active Directory: 3 years (Required)

Work Location: Remote