It Systems Engineer I

Job description

Position Summary: This Tier 1 Systems Engineer role will be responsible to provide direct support to our clientele within various industries. Responsibilities will include maintenance, troubleshooting, and diagnosing a range of issues from workstation to network levels. Successful hires will be a part of a talented team with superb technical competency supporting mission critical infrastructures and to provide enterprise class IT solutions and customer service. We and are seeking high quality, self-motivated candidates that are active thinkers with excellent multitasking & problem-solving skills to join our growing team.

Essential Duties:

• Participate in daily ticket workload supporting issues related to our client’s core business solutions, such as, WAN/LAN connectivity, printers, workstations, installations, Outlook/email issues, etc.
• Setup laptop and desktop builds, application installation, encryption process, hardware & software troubleshooting
• Utilizing the remote monitoring and management system: execute agent scripts, respond to alerts, monitor dashboard, and periodic client’s network reviews
• System documentation upkeep for all client environments in TLG's Knowledge Base
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Install, configure, test, maintain, and monitor client workstation related hardware and software
• Traveling to client sites will also be required as needed to resolve issues that cannot be resolved remotely and break/fix issues
• A flexible schedule will be periodically required for on-call (after-hours) support rotation, client projects, maintenance windows, etc. that occur after hours and/or on weekends

Qualifications:

• 2+ years of IT support experience; MSP experience strongly preferred
• Experience with WAN and LAN environments
• Experience in deployment/troubleshooting of Windows environments
• Experience in deployment/troubleshooting of desktops, laptops, printers, and peripheral equipment
• Experience with Microsoft related technologies
• Strong understanding in network protocols & secure connectivity (TCP/IP, DNS, DHCP, VPN, etc.)
• Knowledge with cabling and wireless networks a plus
• Preferred experience in Hyper-V, vSphere, Citrix, SQL, and Terminal Services
• Preferred experience in networking hardware (routers, firewalls, etc.)
• Security products such as encryption, backup, and anti-virus experience
• Excellent customer service, attention to detail, organizational, communication (written & verbal), and technical writing skills are required
• Must have a valid driver’s license and reliable transportation

Technical Skills Desired:

• Familiarity working with large scale desktop and server management
• Experience with systems/incident management tools
• Cabling knowledge and experience
• Strong analytical/technical skills and the ability to evaluate and utilize data in problem-solving and decision-making
• Experience with ticketing and remote management & monitoring tools. Experience with Kaseya BMS a plus.

Certifications Desired:

• Microsoft 365 Fundamentals, CompTIA A+ CompTIA Network+

Additional Requirements: Must be able to pass a background check and drug test

Salary: Commensurate with experience ($40,000-$60,000 per year)

Benefits:

• PTO and Flexible Time Policy
• 6 paid pre-determined holidays
• Employee SIMPLE IRA Plan with employer contribution
• Health Benefits after 90 days
• Team oriented atmosphere with motivated, career driven professionals as co-workers
• Bonuses, rewards, and spiffs
• Room for advancement

COVID-19 Precautions:

• Supporting essential business may require on site visits. Direct client interaction requires masks to be used and hand sanitizing based on client requirements
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Hybrid Working Model

• 3 days in office; 2 days work from home

Schedule:

• Monday to Friday - 8:00am - 5:00pm EST
• On call rotation

Education:

• High School or equivalent; College Degree