It Support Technician

Job Title: IT Technician I & IT Technician Level II

Department: IT

Reports To: IT Director

FLSA Status: Non-Exempt

Summary: Ridge Eye Care, Inc. is a medical corporation with Ophthalmology and Optometry clinics throughout Northern California. We are seeking to fill our IT Support Technician level I or II position with a motivated individual who is seeking a career where they can make a difference. Join our team of 200 outstanding professionals dedicated to providing patient-centered care aligned with our core values of excellence, compassion, community, and integrity!

Our company is growing and expanding and focused on implementing cutting-edge technologies in everything from medical devices to our computing systems. This is a great opportunity to start or continue your career in two large industries: technology and healthcare. Our company prides itself in being on the forefront of advanced technologies, but in a meaningful way. Be part of a tight-knit team that makes a difference daily for users and has an operating budget to invest in interesting and innovative technologies.

The IT Support Technician Level I and II provides timely technical solutions remotely and on-site. IT Support Technician Level I and II identify issues, formulate probable causes, and applies solutions. This position adds real value to the company by focusing on user issues, documenting tickets, communicating status updates, and contributing to the team. This is a great opportunity for someone who wants to help people and make a difference.

Travel would be within general business hours and is common, but when not onsite, this position reports to an administrative office in Chico. We provide a fleet of company vehicles for site visits as well as all tools necessary for the job. This is a full-time, in-office, hourly position with the expectation that work will be completed during general business hours. After hours and weekend work is rare and typically on an optional basis.

Essential Functions:Level I

· Conduct network diagnostics to identify and resolve connectivity issues.

· Administer Webroot antivirus solutions.

· Troubleshoot and resolve email issues.

· Deploy and support medical equipment, including OCT, VSF, IOL, etc.

· Oversee and manage the Asset Panda system for tracking IT assets.

· Manage the migration of old patient data as required.

· Properly decommission and dispose of outdated PCs.

· Manage Tablets, including setup, configuration, and troubleshooting.

Essential Functions:Level II

· Serve as the escalation point for Level 1 technicians, providing guidance and solutions.

· Assist in the deployment of IT infrastructure in new clinic and administrative locations.

· Manage and deploy PrintIX solutions for efficient printing.

· Manage the provisioning of PCs, including setup and configuration.

· Ensure NAS backups are verified and kept up to date.

· Manage Intune and Azure AD for device and user management.

· Assist in migration projects and ensure servers are regularly updated.

Auxiliary Functions:

· Level 1 and 2 Tickets:

Handle tickets related to printer/scanner issues, password resets, equipment transfers, new user setups, terminated user removals, SaaS application problems, computer performance issues, updates and upgrades, phones, and medical equipment.

· Projects:

Contribute to various IT projects, including launching new applications, implementing enterprise technologies, setting up new clinics and administrative locations, deploying new medical technologies, and creating/maintaining documentation.

Knowledge, Skills, and Abilities

· Skilled in establishing and maintaining effective working relationships with employees at all levels.

· Skilled in exercising a high degree of initiative, judgment and decision making.

· Skilled in maintaining a consistently pleasant, collaborative, and professional demeanor.

· Ability to maintain strict confidentiality regarding all patient, company, and employee information.

· Ability to communicate effectively verbally and in writing.

· Ability to work independently with minimal supervision.

· Ability to logically approach clinic problems/issues, establish facts and recommend appropriate resolutions.

· Ability to maintain an organized work area and meet departmental and organizational deadlines.

Minimum Qualifications

· Bachelors or Associates Degree in Related Field or 1 Year of Related Experience: Required

· Lift 50 pounds Consistently: Required

· Valid California Driver’s License: Required

· General Mechanical and General Handy-Man Tasks (Wall-Mounting, Drilling Holes, etc.): Preferred

· Microsoft Certifications: Preferred

· CompTIA Certifications: Preferred

Physical Requirements/Typical Working Conditions

Environment: Primarily a temperature-controlled facility.

Work will require prolonged standing and walking for up to 4 hours at a time.

Work requires repeated bending, stooping, and stretching.

Requires eye-hand coordination and manual dexterity sufficient to operate dollies, hand trucks, carts, a keyboard, mouse, and standard office equipment.

Requires normal range of hearing and eyesight to communicate in person, by phone, or over video.

Requires occasional lifting of equipment or boxes up to 30 pounds.

Position requires travel by company provided car.

Essential Physical Tasks

Sight – sufficient to read physical documents, and images on a computer monitor.

Smell – sufficient to discern smoke/something burning, and other odors.

Hear – sufficient to hold face to face/telephone/video call conversations, and to discern other ambient noises.

Touch – sufficient to operate keyboard, mouse, other standard office equipment, and writing implements.

Physical ability/strength – sufficient to lift, twist, turn, reach, climb, kneel, squat, sit, walk, stand, bend as needed throughout a standard shift.

Other Duties

This job description does not comprise a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.