It Support Technician

Field Services Technician AV

· We are looking for an experienced and reliable Field Services Technician to join our team and provide excellent customer service and technical support for our client. You will be responsible for installing, configuring, troubleshooting, and maintaining various types of technology equipment in meeting rooms, digital signage, live event streaming, and hoteling systems. You will also use ServiceNow to manage work orders, document processes, and report issues.

· To be successful as a Field Services Technician, you should have at least 10 years of experience in the field, a strong knowledge of Microsoft Teams, Zoom, Workplace by Meta, OBS, and other related software and hardware, and a solid understanding of networking, IP configurations, and IT basics. You should also have excellent communication, problem-solving, and customer service skills, and be able to work independently or as part of a team.

· Responsibilities:

o Provide service and customer support during field visits or dispatches.

o Install, configure, test, and troubleshoot technology equipment in ~30 meeting rooms, digital signage, live event streaming, and hoteling systems.

o Handle Microsoft Teams Live Events, Teams meetings, and other online collaboration tools

o Use ServiceNow to manage Incidents/service request, document processes, and report issues.

o Teach customers how to use the equipment properly and answer their questions.

o Follow all company and client policies and procedures and ensure compliance with safety and quality standards.

o Cooperate with technical team and share information across the organization.

o Keep up to date with the latest technology trends and developments.

o This is a five-day work from office role from 9:00 AM to 5:00 PM EST

· Requirements:

o At least 10 years of experience as a Field Services Technician or similar role

o Proficient in Microsoft Teams, Zoom, Workplace by Meta, OBS, and other related software and hardware.

o Familiar with SCALA, Crestron, Poly, Huddly, Embrava, Absolute Facility Solutions, Archibus, and other technology vendors

o Knowledge of Microsoft Office 365, networking, IP configurations, and IT basics

o Knowledge of Microsoft windows 10/11

o Ability to troubleshoot technical equipment.

o Excellent communication, problem-solving, and customer service skills

· Dress Code: Business Formals/Casuals

Job Type: Full-time

Salary: $20.00 - $30.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Teams: 8 years (Required)
• audio video support: 8 years (Required)
• Desktop support: 5 years (Required)

Ability to Relocate:

• New York, NY 10120: Relocate before starting work (Required)

Work Location: In person