It Support Technician

Support Technician Inhouse/Field (Santa Rosa)

Company: dmi Networking, Inc

Compensation: DOE

Employment type: full-time

Seeking an experienced Remote Support Technician (experience with field/onsite work also preferred) to join our locally owned IT team in Santa Rosa.

We’re looking for a results-oriented individual with excellent customer service skills and the ability to work collaboratively and independently. You must be able to handle Windows client, Server, networking, and application-level support. You will assist remotely, by phone or in person. A minimum of two years of experience or equivalent education is required. You must be able to move into this position with ease.

Responsibilities will include:

• Providing onsite/remote end-user support including hardware/software installation and troubleshooting.
• Providing technical support to customers with server, pc, network, and software integration issues.
• Maintain thorough documentation, records, and tickets in AutoTask ticketing system
• Setting up and configuring individual network end-users
• Researching new technology and implementing it or recommending its implementation
• Assist with both internal and customer related projects as needed

Requirements:

• Minimum of two years in a business IT environment or equivalent education.
• Experience with Windows 7 (and up), Microsoft Server OS, Office 365 Administration
• Professional troubleshooting experience
• Experience with Remote Support
• Experience running cables and termination
• Dedication to continuing knowledge and advancing technical skill
• Ability to own a problem and see it through to resolution
• Excellent customer service, including oral and written communication skills
• Clean DMV

Preferred:

• Experience with LAN/WAN network technologies (i.e. prep and configuration of routers, switches, and configuring rules. Experience with site-to-site VPNs, DHCP, DNS, NAT. IP addressing and subnet masks is a plus)
• Experience with macOS, Chrome OS is a plus
• Experience with Active Directory, Domains, and Server Migrations
• Prior MSP or multi-tenant system experience is a plus but not required

Our office environment:

• We expect every one to treat each other with mutual respect, regardless of appearance or affiliations, we are LGBTQ+ friendly
• Casual dress code in the office (some guidelines in the case of onsite work)
• Dog friendly, feel free to bring your friendly pup into the office
• Office provided coffee and snacks daily

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Santa Rosa, CA 95401: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 2 years (Required)
• Remote Technical Support: 2 years (Required)
• Field technician: 2 years (Preferred)
• Active Directory: 2 years (Preferred)
• Windows Server/Domain environment: 2 years (Preferred)

Work Location: In person