It Support Technician

PrideStaff Carlsbad is seeking a qualified IT Support Technician in San Marcos, CA

Our IT Support Technician, you will be a part of our IT Department. In this role, you will have the opportunity to provide both remote and onsite IT support by troubleshooting and assisting other employees with any technical difficulties they may encounter. This is where your love and expertise for information technology and software come into play. You maneuver your way around operating systems and servers, utilizing your knowledge of software, firewalls, VPNs, wireless access points, and so much more! This position reports directly to the IT Manager.

Qualifications & Requirements:

• Minimum of three years of experience providing IT support which includes troubleshooting hardware, software, operating system issues, and network problems

• CMMC Experience is a MUST (Cybersecurity Maturity Model Certification)

• Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and network devices like switches, wireless access points, firewalls, LAN, VPN, etc.

• Ability to lift/move computer equipment weighing up to 50Lbs

• Experience with Microsoft Active Directory

• Strong analytical skills

• Experience with collaboration tools (Google Workspace, Office 365)

• Virtual Desktop Platforms/Environments is a plus

• Experience with virtual system administration is a plus

• VoIP experience is a plus

• One of the following certifications is a plus: A+, Network+, or Security+

Our values are Accountability, Collaboration, and Empowerment (ACE). These values guide how we lead and how we work at Winchester and allow us to do all that we do for our employees and customers!

What will you be Accountable for?

• Assure timely response to email and telephone assistance requests

• Accurately log all helpdesk calls

• Use monitoring tools to ensure uptime, monitor network health, and troubleshoot issues

• Visualizing a problem or situation and thinking abstractly to solve it

• Independently assess and effectively respond to employee requests for support

• Keep employees who have requested support informed of problem resolution timelines and action plans

• Implement problem solutions by following company policies and procedures

• Follow through on commitments made to employees

How will you Collaborate?

Support the IT Manager and local site leadership team by employing a highly professional demeanor and drawing on excellent organizational and communication skills. Your role will require collaboration with members of the Cable Manufacturing team who have varying degrees of IT knowledge therefore, you will need to be adaptable and enjoy helping others solve problems preventing them from working effectively.

What are you Empowered to do?

• Identify the specific nature of user difficulties and provide a specific and effective response to solutions

• Work with internal and external resources to resolve issues quickly

• Listen to an employee explain the incident, then determine the probable cause, and logically take the best course of action

• Develop and document procedures used by the Help Desk as part of building the training library

• Increase personal knowledge of business and technical environment with the goal of increasing first-call resolution rates

• Build partnerships with employees by regularly demonstrating expertise and professionalism

Communication Systems We Use:

• Google Workspace

• BambooHR

• Paycom & ADP

• AwardCo