It Support Lead Technician

Tower 23 IT, a twenty-year-old company whose “why” is to become an ally to businesses that realize they are at a disadvantage to bad actors, cyberattacks, lost revenue and productivity due to unpredictable IT and need guidance on investing in technology to run, grow, and transform their business. We welcome you to consider working with us.

We are all working together to build a $5M business that creates value for our teammates, clients, and owners.

We specialize in providing managed IT, cybersecurity, and compliance services so if you want to belong to a team that does that well every day, this company’s a great fit for you.

Our clients are primarily professional services firms including medical, legal, and financial businesses with 10 to 100 employees. If you have experience working with this type of client – or want that experience – this role will be a great fit.

You will love it here if you:

• Put clients first.
• Help others.
• Communicate clearly.
• Perform urgently.
• Are accountable.
• Pursue excellence.
• Pursue knowledge.

You’ll love coming to work every day if you get, want, and have the capacity to:

• Make clients happy!
• Work on a close-knit team touching all technologies and clients.

You’ll have success here if you value clear processes and feel qualified to do the following things:

• Manage client expectations.
• Identify patterns and issues in our process and delivery.

We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable to hit the following numbers each week:

• Support approximately 150 end users
• Close 10 to 12 tickets per day with an average resolution time of 30 minutes

If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded. 

Our company runs on Entrepreneurial Operating System (EOS) purely. That means as a member of this team, you will have a leader who:

• Gives clear directions.
• Makes sure you have the necessary tools.
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company.
• Makes their expectations clear.
• Communicates well.
• Has effective meetings
• Meets one-on-one with you quarterly or more, if needed
• Rewards and recognizes your performance.

Skills & Abilities

Experience:         5 plus years of experience in network / IT systems and troubleshooting steps.

Computer Skills:  Extensive proficiency with information technology regarding both hardware and software. In-depth knowledge of Microsoft server and desktop operating systems, specifically Server 2016+ and Windows 10, Microsoft 365, Networking, Security.  

Certifications:      Microsoft Server and Workstation, Microsoft 365, A+, Net+

If this seems like a good fit for you, we encourage you to take the next step in our hiring process and submit your application at the link below.