Address
SalaryWork Location:
Torrance, CA or Client site in LA area (or could be other states in the U.S.)
*Hybrid work (60% office, 40% home)
Work hours:
9:00am – 5:00pm (Monday – Friday)
Business trip, overtime, weekend/holiday work will be required as needed.
About our client:
IT Service
Who We Are:
CAC America Corporation established in 1989, Manhattan, NY as the American Subsidiary of CAC Holdings Corporation which is in Tokyo. Our core services are System development, System integration, Systems operation.
We dedicate a recruitment consultancy service (Temporary Staffing and Employee Placement) - "TAKUMI job". As information technology experts and recruitment specialists, we provide job-change support to junior level specialists and mid-senior level professionals seeking new opportunities operating within a broad range of industries.
Your Role:
IT Support Technician to help build out, maintain, and troubleshoot infrastructure (Hybrid Cloud or On-premises) for customers mainly in the Americas and Asia regions as a part of a talented team of engineers that demonstrate superb technical competency, delivering infrastructure and ensuring the highest levels of availability, performance, and security.
Responsibilities:
Provide Tier1 to Tier 3 level support. We will assign you the responsibilities depends on your work experience.
- Manage and monitor all installed systems and infrastructure
- Proactively ensure the highest levels of systems and infrastructure availability
- Maintain security, backup, and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Liaise with vendors and other IT personnel for problem resolution requirements
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplishes information systems and organization mission by completing related results as needed
[Server/PC/Application]
- Install, configure, test, and maintain operating systems, application software and system management tools
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Installing, configuring, and troubleshooting Microsoft/VMWare based environments,virtualization, and containerization (e.g., VMware, Veeam, VDI, WVD) and monitoring systems (PRTG, etc.)
- Endpoint solutions such as Symantec, Trendmicro, CrowdStrike
- Cloud solutions such as Microsoft Azure, M365, AWS, Cisco Umbrella, Proofpoint
[Networking]
- Scripting, networking (OSI network layers, TCP/IP)
- Establishes and maintains network performance by building network configurations and connections, troubleshooting network problems for managed customers onsite/remotely.
- Establishes networking environment by designing system configuration, directing system Installation,defining, documenting, and enforcing system standards
- Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades;collaborating with network architects on network optimization
- Secures network system by establishing and enforcing policies defining and monitoring access
- Reporting network operational status by gathering, prioritizing information, managing projects
About You
Qualifications:
- Business-level English communication skills are required
- Business-level Japanese communication skills are preferred
- At least 1-2 years as Network/Server Engineer experience is required
[Network experience]
- Firewall, Switch, Wireless Access Point, VPN, Cisco Meraki, Fortigate, Juniper
- CCNA is preferred
[Servers/Virtualization/Cloud experience]
- Windows/Azure/AWS servers and Windows PCs/WVD/AVD
- VMWare, Veeam, Symantec, TrendMicro, CrowdStrike, Cisco Umbrella, Proofpoint
- Microsoft/Virtualization certification is preferred
- A willingness to take responsibility and upward mobility in the execution of work for clients, with growth potential.
- Team-player and good communication (Report, Note, Discuss)
- Detail-oriented, with a commitment to preventing omissions.
Education and Experience:
Junior : at least 1-2 years’ IT Infra, Cloud/Server/Network Engineer experience are required
Senior: 5+ years IT Infra, Cloud/Server/Network Engineer experiences are required
Benefits:
Full Benefit (Health Insurance, Vision, Dental, 401K, PTO etc)
