It Support Technician

JOB TITLE:

IT Support Technician

REPORTS TO:

Network Administrator

PRIMARY RESPONSIBILITY:

To support the Network Administrator

KEY DUTIES:

· Helpdesk: respond to incoming calls and provide technical support over the phone and via screen-sharing software

· Troubleshooting: Critical thinking and analysis to find root causes and proposed solutions for issues with Windows workstations, printers, scanners, other peripherals, and various software products

· Onsite support: Sometimes there are issues that can't be solved remotely. The IT Support Technician will travel to Angel View locations to diagnose and troubleshoot in person as needed

· Deployment: Unboxing, preparation and deployment of hardware to end-users including Windows desktop computers and laptops, iPhones, iPads, Android tablets

· Installation of network hardware including firewalls, switches and wireless access points

· Routine computer maintenance and cable management

· Other duties as assigned: Assisting the Network Administrator to further Angel View's use of technology in pursuit of our mission to support adults and children with disabilities

REQUIREMENTS:

• Interest in technology and desire to learn
• Critical thinking and troubleshooting skills

· Ability to multitask with multiple issues at a time.

· Attention to detail

• Excellent written and oral communication skills
• Ability to read and comprehend English language

EXPERIENCE REQUIREMENTS:

2 years experience installing computers and printers in a network environment.

Experience with Windows computers.

PHYSICAL CHARACTERISTICS:

Must be able to lift/push/pulling up to 50 lbs

Standing, walking, sitting for long periods of time

Ability to work in confined work spaces and climb ladders

May be required to climb stairs or ramps occasionally

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• installing computers and printers in a network environment: 2 years (Preferred)

Work Location: In person