It Support Technician

Description

Job Purpose:

Professionally represents the Flex Technology Companies. Provides solid communication and customer relationship skills while multitasking and prioritizing competing tasks within a ticket management solution. Self-starter that takes initiative while being a value-add team player. Industrious and creative troubleshooter who seizes opportunities to come up to speed with technologies that will add value to customers and STG.

Essential Responsibilities and Duties:

To perform this job successfully, employees must be able to perform each job duty satisfactorily. The job duties and requirements listed below are a representation of the knowledge, skill, and/or ability required to perform all the duties and responsibilities. The frequency of duties, percent of the time, and work may vary on department and assignments. The starting salary range for this role is $66,560--$68,000.

Duties and Responsibilities 

Remotely Work/Update assigned support tickets

Remotely Work/Update assigned project tasks

Perform onsite visits for customers schedule visits, support tickets, and project tasks

Review client equipment needs and suggest procurement (quote) and order

Act as escalation and primary tech for specified clients

Troubleshoot/Resolve Backups issues

Review Client Backup setups for growth and efficiency

Administrative 

Review older tickets in queue for next steps (i.e. update for client schedule/approval, escalate, close)

Quarterly Business Reviews of client inventory and user and security audit

Required Technical Qualifications:

Workstations:

Install/reinstall Windows

Configure security options/firewalls

Set up Windows profiles

Install/troubleshoot Outlook (MAPI, POP/SMTP, IMAP)

Setup/troubleshoot Smart Phone and Tablets

Install and manage monitoring agents (Connectwise)

Perform remote and onsite support

Diagnose network/performance problems

Install and use antivirus/antispam/adware/malware software

Setup and test backup and recovery

Diagnose and recover from a PC failure (memory, CPU, storage)

Update patches and releases

Troubleshoot software-based issues

Mac setup and troubleshooting

Printer and scanning setup and troubleshooting

Servers:

Escalation for managing/troubleshooting all backup solutions

Networks:

Troubleshoot Wireless issues

Troubleshoot IP and DNS issues (local and public)

Troubleshoot and VPN configuration

Cloud Services management and troubleshooting:

Office365 services

Appriver SPAM

Datto Workplace

Working Conditions:

Environment: Offices / Indoors

Exposures: Noise (moderate), Hazardous Materiel (moderate), Extreme Heat/Cold (seldom)

Travel: Local (frequently), Out of Town (moderate

With this position, you will receive a full benefit package including choices of Medical, Dental, Vision, 401k with company match, PTO program that includes Vacation, Sick time, Floating holidays, and even a volunteer day off. 

Flex Technology Group Company is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate based on race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.