JOB DESCRIPTION:
Responsibilities:
- Acts as 1st line/tier of GIS technical support for GDOT
- Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
- Develops, updates, or maintains system/technical documentation as needed
- Performs a variety of special projects and assignments and provides on-call support as needed
- Develops GDOT GIS User Group, resources, and assists in training material creation
Work Terms and Conditions:
- Candidate will be working with the GDOT Office of IT Applications. Candidates will work with supporting IT
internal GDOT standards and accept best practices for developed solutions.
- The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option
years with contract extensions. However, Georgia DOT is under no obligation to extend contracts and may terminate employment at any time.
- Local consultants are not expected to travel. However, in the event it is needed, Georgia DOT will reimburse
personal vehicle use. All travel expense reimbursement shall be in accordance with State
Accounting Office Travel Policy: https://sao.georgia.gov/state-travel-policy
- Consultant must have a cell phone which can be used for business calls.
- GDOT does not provide free parking at One Georgia Center. All routine commuting expenses are the responsibility of the candidate.