It Support Specialist

Job Type
Full-time
Description
Since 1982, over 160,000 youth have been helped with Youth Opportunities Unlimited (Y.O.U.) programs. Y.O.U. helps teens and young adults, ages 14-24 living in economically distressed communities succeed by providing educational and workforce opportunities, skills development, and access to career pathways. We offer school-based and community-based programs designed to meet the needs of Northeast Ohio employers, with a focus on those industry sectors that provide the most opportunities for career success.???At Y.O.U., we are dedicated to excellence and continuous improvement of the quality of our services to youth, employers, and the community.
Job Purpose
The IT Support Specialist organizes and coordinates the technology at Y.O.U. under the direction of the Manager of Office Operations. In this role, the IT Support Specialist supports Y.O.U. staff with technology troubleshooting related to computers, phones, copiers, printers, audio/visual equipment, and other devices. This person will prepare equipment for staff and maintain inventory processes, including keeping equipment and software up to date. The IT Support Specialist maintains positive business relationships with vendors, suppliers, and internal customers. In addition, this role serves to provide cross-functional support and to maintain organizational integrity. As a highly visible role in the organization, this person must possess a high level of emotional intelligence and integrity to respond resourcefully and timely to all inquiries and service requests.
Essential Functions

• Ensure office equipment is properly maintained and well-functioning.
• Provide day to day support of organizational intranet (Y.O.U. Share)
• Work with Manager and SharePoint Developer to increase capacity of Y.O.U. Share
• Create and upload monthly content onto office video monitors
• Support Y.O.U. staff with technology troubleshooting, serving as the first contact when there are issues. This includes technology issues such as software updates, connectivity, and password resets.
• Provide support to staff with hardware issues including laptops, monitors and computer peripherals.
• Monitor laptops for efficient performance.
• Maintain inventory equipment, including annual audit of items for usage and compatibility. This includes properly suspending and disconnecting cell service via monthly audit.
• Monitor service agreements for cell phone upgrade options.
• Follow organizational plans from Operations and Finance for proper disposal of end-of-life equipment.
• Support staff with audio/visual needs, including proper training.
• Maintain workspace reservation software and train staff as needed.
• Provide technical support for remote staff operating satellite office for summer programming and in-school staff conducting workshops and trainings
• Connect users to printers, internet, and servers as necessary.
• Perform other duties as assigned and required.

• Medical, dental, vision benefits available with coverage beginning the first of the month following date of hire.
• Company paid life insurance, AD&D, Short-Term Disability, Parental Leave, Employee Assistance Program and Long-Term Disability
• 401K Retirement Plan with generous employer contribution
• Generous paid time off package including 19 paid holidays
• Access to a gym facility at the Y.O.U. Downtown Cleveland Office
• Paid Parking in Downtown Cleveland

• Associate degree in Business or Technology or similar credentialing program preferred
• A High School Diploma or equivalent, plus 2 years direct field experience can be substituted in lieu of a degree required.

• Previous demonstrated experience Microsoft Desktop Operating systems.
• Must have experience supporting Apple iOS mobile device environment.
• Must have experience using Microsoft Office365 products.
• Must have demonstrated experience in working on multiple projects and changing priorities.
• Must have valid driver's license and reliable transportation to travel to/from Y.O.U. offices, partner organizations, etc.
• Must pass a background BCI/FBI check as a condition of employment.

• Belief and commitment to Y.O.U.'s mission, vision, and values.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated active listening skills.
• Possess high level of integrity and ability to use good judgement and discretion in handling sensitive and confidential information.
• Must be proactive and able to anticipate needs of employees and peers and act accordingly.
• Highly attentive to details with strong coordination and organizational skills.
• Ability to work in a fast-paced, results oriented environment.
• Proven ability to complete tasks and juggle multiple initiatives with minimal supervision.
• Ability to exercise discretion and independent judgment with minimal supervision

• This is a position that is usually in the office but will require travel to satellite offices. The work pace for this position is sometimes fast paced where work is required for up to 2 hours at a time. Position requires low supervision from managers with intermittent prompts. Social interaction with clients and team members required frequently. The environment in which the job is performed outside a normal office space may include exposure to extreme temperature, noise, heights, or other hazards. All remains the same for any additional requirements for training.

• Ability to sit on a nearly frequent basis.
• Ability to stand and walk on frequent basis.
• Ability to talk and hear.
• Ability to bend, rotate and reach frequently.
• Ability to carry, push/pull and/or lift materials, or supplies, weighing upwards of 25 lbs.
• Ability to ascend/descend stairs safely.
• Ability to manipulate, handle, and/or grip materials required to perform job.
• Must be able to maintain both static and dynamic standing balance to complete various duties associated with job.
• Specific vision abilities required by the job include close vision/distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.