It Support Specialist - Network & Security

TicketNetwork, Inc., is a high-tech leader in the ticketing industry. Founded in 2002, TicketNetwork hosts a leading online exchange with over $5.5 billion in ticket inventory. We power a vast network of websites that enable buyers and sellers to exchange tickets to thousands of events.

We have an exciting opportunity to join the team as an IT Support Specialist for Network & Security!

Primary responsibilities include but are not limited to :

• Troubleshooting of complex issues across multiple platforms and teams
• Identify issues impacting the network and/or act as an escalation point to investigate, expedite and resolve network issues and business impacting problems
• Participate in ad-hoc projects with other teams for network integrations and launch of new services
• Document networks, issues and resolutions